Microsoft Dynamics Platform Support Development

Tender description

Why the Work is Being Done The current contract for this work expires later this year and the GPhC are seeking a provider for the services for up to the next four (4) years - initial contract period of two (2) years with option to extend for up to a further two (2) years by means of two (2) x one (1) year extension(s). Problem to Be Solved There are no current system problems. We are seeking a provider to - Provide technical support for the CRM environment (the environment not only includes CRM but also all interfaces and certain technologies that are required to support CRM business functionality). Have a capacity to develop and make changes and To development/consultancy resource to deliver the business portfolio of work (projects) including migrating our on-premises application onto an Azure IaaS Environment. Who Are the Users We use our on-premises Dynamics CRM 2013 solution for the following key Business functions: • Maintain a register of all our Pharmacists • Maintain a register of all our Pharmacy Technicians • Maintain a register of all our Pharmacy Owners • Manage all our Fitness to Practice cases • Maintain a list of all our Key Stakeholders We developed the solution using a third party Partner and implemented the first phase in 2015. We continue to roll out additional small changes and enhance the systems as per our business requirements and are scheduled to upgrade the software in late 2020. We currently have approximately 200 internal users who access the tool via a browser client either onsite or via a VPN connection. Early Market Engagement Work Already Done Existing Team The GPhC have an in-house team of IT staff, managed by a Business System Lead who will manage the relationship with the provider. Current Phase Live Work Location Level 26 25 Canada Square London E14 5LQ Working Arrangments More information is available to potential suppliers expressing an interest in this work. Security Clearance Additional T&Cs Skills & Experience Dynamics CRM 2013 on-premises Technical Knowledge System Development experience System Support experience Project Delivery experience Nice to Haves Scribe Technical Skills Invenso – Xpertdoc Technical Skills SharePoint 2013 and online Technical Skills Microsoft Active Directory Technical Skills Azure Technical Skills Service Bus Knowledge No. of Suppliers to Evaluate 10 Proposal Criteria Details on how system knowledge is transferred Details on Support Approach Details on managing and delivering Change Requests Details on managing and delivering Projects Details on costing for the above services Cultural Fit Criteria Work as an extension of internal team Have the ability to clearly communicate to all member of internal staff Build a good relationship with colleagues in the internal IT team Have a can do attitude and a positive approach Payment Approach Time and materials Assessment Method Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers No questions have been answered yet Budget range