Computer support services

Tender description

Matravers School is a secondary school with 851 pupils. The site runs an on-premises predominantly Windows-based network with a variety of interactive devices including, PCs, laptops, interactive screens, Macs and tablets. Matravers is looking for an on-site managed service provision which: • is cost effective and delivers high quality technical support, system management and consultancy for a predictable, fixed annual cost; • is easy to manage both commercially and operationally and provides the school with a single point of contact for all ICT related issues moving forward; • takes a hands on approach to all the ICT needs of the school, including equipment set up (e.g. android handsets and apple devices), software installations, troubleshooting and repairs to keep the school running effectively; • gives staff and students confidence when using the school’s ICT resources; • is flexible, proactive and can enhance the ICT provision in the school; • is able to adapt to the changing IT landscape throughout the life of the contract; • the school would like to use Sharepoint to collate and manage ICT tickets.