CCT679 - Digital Services Delivery of Digital Solution for Departmental Compliance

Tender description

Why the Work is Being Done Current manual departmental processes do not allow MOD to easily demonstrate compliance with the provisions of Data Protection Act 2018 (DPA18), placing the department at an increased risk of reputational damage and censure and/or punitive fines from the Information Commissioner's Office. Problem to Be Solved The problems which need to be solved are: - Improving and widening the scope of the current manual Subject Access Request process, so it allows individuals to understand what information MOD holds, how it is being used and to request changes to that data and how it is used. - A service is required that enables MOD personnel/teams to easily identify if they need to register an information asset, register it, check if a Data Protection Impact Assessment is appropriate and complete one if it is. Who Are the Users As a member of the public I want to be able to ask MOD what information it holds about me and exert my rights as a data subject. As a disclosed officer, I need to log and manage data subject requests, so that I can respond within the mandated time. As an data asset owner, I want to log and manage information assets so that I can manage my assets appropriately. As a compliance officer, I need to be able to run reports to monitor MOD's performance in handling data subject request and managing information assets. Early Market Engagement Work Already Done Existing Team Supplier will be working with policy SMEs from Defence, and a delivery manager and product manager Current Phase Not started Work Location Nominally based in MOD Main Building, London, the supplier will be expected to travel nationwide to meet users. Working Arrangments The discovery team should work according to agile methodology, in line with the GDS Service Manual; daily stand-ups, sprint planning, sprints, retrospectives, show and tells. The discovery team should work 5 days per week. The supplier should provide their own IT equipment. MOD will provide access to MOD systems and assets as required. The supplier will need to collaborate with the MOD team and invest time in knowledge sharing and coaching to increase MOD staff capability. All expenses will be included in the contract price and made in accordance with the MOD expenses policy. Security Clearance Supplier should have SC clearance. Due to the time constraints for delivery we can not organise security clearance. Additional T&Cs Skills & Experience Recent experience of managing and delivering discovery projects, meeting all requirements and successfully delivering outcomes within specified timescales Recent experience delivering discovery agile projects according to Government Digital Standards (GDS), including GDS Service Design Manual ; the Digital Service Standard Assessment; Technology Code of Practice; wider industry standards. Recent experience in delivering evidence-based research to inform a user-centered design, focus on user needs (including accessibility), end to end user journeys, motivations and goals Recent experience of understanding digital services that meet identified user needs and business objectives Recent experience in defining sets of functional and non-functional requirements and criteria that can be used to inform tool selection Proven experience of defining data transformation and migration strategies and architecture for data collection and manipulation solutions Be agnostic of any particular digital ways and software, enabling us to consider a range of options to meet user needs Nice to Haves Recent experience of working wit in-house teams with limited agile experience and sharing knowledge, coaching, mentoring and upskilling to develop in-house team capability Recent experience of evolving the most appropriate solution/data/technical architecture to meet user's requirements, fully integrating across different environments and technologies No. of Suppliers to Evaluate 3 Proposal Criteria Proposed plan of activities with clear deliverables and dates demonstrating the ability to complete the delivery of the discovery project within the required challenging timescales Evidence of how the proposal represents value for money for MOD Proposed supplier team structure, with evidence to demonstrate a strong team and how their skills and experience will deliver the required outcome Evidence that the proposed approach and methodology for discovery will successfully ascertain user needs and meet specified objectives for the discovery Identification of key options, assumptions, dependencies, risk and issues, with limited technical and agile expertise Demonstration of appropriate approach to working with in-house teams with limited technical and agile expertise Proposed workable and flexible approach to co-location of the team within DfE Cultural Fit Criteria Demonstrate understanding of MOD's need to deliver the best value for money solution Demonstrate how you will work transparently, collaboratively and share your approach with the MOD Policy Team, as well as other policy teams, and seek actionable feedback Payment Approach Fixed price Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range up to £75k which includes travel (excluding vat)