Staff training services

Tender description

SMBC is seeking to procure a training solution to train 700+ staff to use the Liquidlogic system in Adults and Children’s services (LAS/LCS/EHM). 10 % of these users will also require specialist finance training (ContrOCC). The contract is to provide training services to enable users to fully use the new social care solution as efficiently and effectively as possible. SMBC have purchased a new Social Care ICT System from Liquidlogic to replace CareFirst.. Contracts were signed on 31.3.2018. All Social Care staff will need to be adequately trained to enable the Council to maximise the benefit from this investment and bring improvements to the service. The contract with Liquidlogic included a minimum “train the trainer” approach and at the outset it was known this would not meet our requirements. The solution consists of the following modules across adults and children’s services: LAS (v9.0.09), LCS (v14.0), EHM (v14.0.3) and ContrOCC (v11.0). The new solution will require multiple concurrent training sessions which look to provide classroom training for c375 users in Adults services and c350 users in children’s services. 10 % of these users will also require specialist finance training. End to end training will need to cover all aspects of the solution and service delivery and associated roles including system administration through to operational practitioners, senior managers, brokerage and finance.