UK SBS DDaT19040 BEIS Ongoing Development of OPSS EU Exit and Product Safety Digital Services

Tender description

Summary of the work OPSS requires a supplier of technical/developer support during 2019/20 to complete beta development of services mitigating the potential loss of access to EU services following EU-exit and help build UK national capacity for product safety. They will also help OPSS to support and iterate these services further in public beta. Expected Contract Length 12 months Latest start date Monday 15 April 2019 Budget Range £600,000 - £680,000 (excl. VAT) Why the Work is Being Done OPSS has responsibility for developing UK national capacity for product safety. This includes responsibility for developing digital services and tools that help achieve that goal but also mitigate the potential loss of access to EU systems post EU Exit. These services are: • Market Surveillance Product Safety Digital Services (MSPSDS) • Cosmetics Notification • Notified Bodies • Harmonised Standards List These services are currently in beta development and a supplier is in place to help deliver this work up to end April 2019. Work will continue through 2019/20 completing beta development, providing support and ongoing iteration of these services. Problem to Be Solved We need a supplier who can provide the technical/developer capability/capacity to help achieve our aims of: •Providing continuity so that the above services can continue and complete their beta phases moving successfully into public beta during 2019/20 •ensure that these services are supported to optimise service availability and minimise user disruption •continue improving these services in public beta. Working with OPSS digital to prioritise the backlog and identify opportunities to iterate through new features. OPSS services are being developed in Ruby on Rails and we expect this to continue. Further details on our tech stack can be provided. Who Are the Users Examples include: •As an OPSS incident manager I need information on emerging serious issues so I can assess and decide the best course of action •As a Trading Standards Officer I need to report serious product safety issues so that I am fulfilling my responsibilities •As a cosmetics manufacturer I need to report what products I sell in the UK so that I am fulfilling my legal duties •As a doctor I need to know what chemicals are in a cosmetic product so that I can treat a patient who has had a reaction when using it Early Market Engagement N/A Work Already Done A discovery to look at market surveillance on product safety was done in late 2017. The service – Market Surveillance Product Safety Digital Service (MSPSDS) - has been in development since June 2018. It passed alpha assessment in September and is currently in private beta. This will provide an extendable foundation to develop further OPSS product safety related services. A mini-discovery to look at Cosmetics was completed in late summer 2018. It passed an alpha assessment in December and is currently in beta production. The successful supplier will have access to all necessary artefacts and findings from this work. Existing Team This project is being led by OPSS Digital as well as subject matter experts. Specifically, OPSS will provide: • Product Managers • UX design – including user research, content and service design • QA • OPSS digital portfolio service support lead • Junior developer In addition, there will be access to the wider team, other suppliers, and SMEs from the organisation to help inform work. Current Phase Beta Skills & Experience • Demonstrate how you will apply your skills and expertise… • In taking over a service in development by another supplier so that work goals are successfully completed with minimal disruption. (4%) • To develop a service using Ruby on Rails or an equivalent. (4%) • In providing support for a live service including; responding and resolving live issues and providing 3rd line support and how this will ensure continued successful service delivery. (4%) • To work openly and collaboratively with internal teams and different suppliers to achieve successful joined-up outcomes. (4%) • In delivering frequent updates to a public cloud hosted live service without impacting users and how this will ensure continued successful service delivery. (4%) • To achieve high service availability and minimal user disruption including fixing bugs and performance issues quickly. (4%) Nice to Haves Demonstrate how you will apply your skills and expertise to work using the GDS service manual to develop GOV.UK services and how this will ensure continued successful service delivery. (2%) Work Location The successful supplier will be based at 1 Victoria Street, London, SW1H 0ET OPSS is a multi-sited organisation and there may be a requirement to travel and work at these sites which include 1 Victoria Street, London, Birmingham and Teddington. Working Arrangments Our strong preference is for co-location at our London site but are happy to discuss alternative arrangements if this proves problematic. BEIS normal working hours are 09:00 - 17:00. Our expectation is that the successful supplier will adopt this pattern. They must also comply with BEIS travel and subsistence policy. There will be a need to travel for user research purposes within the UK. BEIS will meet any additional travel costs incurred away from the chosen office for the purposes of user research or attendance at other BEIS sites. Security Clearance Security Clearance (SC) is required for developers with access to production environments. Baseline Personnel Security Standard (BPSS) clearance required for all other staff. BEIS will sponsor this if necessary. Additional T&Cs N/A No. of Suppliers to Evaluate 3 Proposal Criteria • Approach and methodology (7%) • How the approach will ensure high service availability and minimal user disruption (8%) • Team composition (7%) • Approach to maintaining control, transparency and quality (6%) • Risks, dependencies and mitigations (6%) Cultural Fit Criteria • Demonstrate how you will work transparently and collaboratively with the OPSS Digital team and other suppliers throughout this project (4%) • Demonstrate how you will ensure agile delivery working in tandem with an internal UX design team (4%) • Demonstrate how you will prioritise, size and decide on development work throughout this project (4%) • Demonstrate how you will provide regular updates on progress throughout this project (4%) • Demonstrate how you will support permanent staff development through skills transfer throughout this project (4%) Payment Approach Capped time and materials Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. What technologies have the existing services been developed using? The services have been built in Ruby on Rails. 2. Can you provide a high level idea of the scope of private beta so far, and has it been tested? "MSPSDS provides UK regulators with a way to create, share and alert each other about serious product safety issues. This includes forms to submit data, account management, case management and email alerting. Cosmetics allows businesses to submit information on products they sell in the UK. Poison Centres to view this information and Trading Standards to see some of the information. Both services have had user, performance and security testing. " 3. Are there established CI/CD processes in place or would it be a requirement to set these up? CI/CD already exists for the services. 4. What roles specifically are you looking to replace? We are primarily looking for developers to continue to support and develop the service. 5. Is there a current incumbent and if so will they be reapplying? The incumbent supplier is Softwire Ltd. We are unaware of the previous supplier's intention to bid for this work. This opportunity is open to all suppliers on the Digital Outcomes and Specialists 3 framework agreement. 6. Who will be the senior responsible owner? The SRO will be the Deputy Director for Strategy and Resourcing in OPSS. 7. Who is the current incumbent providing the service? The incumbent supplier is Softwire Ltd. 8. Is support restricted to office hours, or will wider coverage than this be required? Our assumption is that we will require Monday-Friday business hours between 08.00-18.00.  However, we are interested in learning about proposals for supporting the service outside of these hours. 9. Will your product manager(s) be responsible for delivery management or would you expect this to be covered by the supplier? We are planning to recruit a dedicated delivery manager to help support the product manager.  We are not expecting the supplier to provide this.