Telecommunications services
Details
- Supplier(s)
- CAE Technology Services Limited
- Value
- GBP 10,000,000
- Duration
- 5 years
- Topic
- Telecommunications services
- Published
- 14 February 2019
- Source
- TedNotices
Tender description
The University of Birmingham has awarded a contract to replace the current telephony system and contact centre software. The maintenance element of the contract will be for 5 years. The current phone system is a Mitel MX-1 with Solidus Contact Centre software. The original Line Interface Modules (LIMs) were installed in 1996 and an upgrade to version 4.1 with a server based IP backbone was carried out in October 2010. The current system supports approximately 6 600 digital handsets and up to 1 000 analogue connections. The key objective of the Unified Communications (UC) Project was to: 1) Provide flexible enhanced UC functionality to Staff and Students of the University; 2) Reduce risk of System failure by removing an old system and building a modern resilient platform; 3) Reduced direct cost of System ownership and reduce indirect costs in handling communications within the University.
Timeline
- Completed: Award date1 November 2018
- Completed: Award published14 February 2019Current notice
- Completed: Contract expiry date6 October 2023
About the buyer
University of Birmingham is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 64200000 · Telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-birmingham.gov |
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