Supply of 24/7 Core Care And Response Service Plus Communal Cleaning Services at Park Gardens, Banbury

Tender description

Bromford is currently constructing a new retirement living scheme at Park Gardens, Bath Road, Banbury which according to the current construction programme, is due to open in May 2019. Prospective Suppliers are required to be on the Framework Agreement for the Provision of Homecare Services for Oxfordshire County Council and would be working collaboratively with Bromford to supply 24/7 Core Care and Response Services and Communal Cleaning Services at Park Gardens, Banbury. Bromford will have two colleagues working at the premises who will work flexibly but broadly be on site Monday to Friday 09.00 to 17.00. The supplier appointed for this contract will provide the key 24/7 on-site presence broadly including emergency response, personal care and support and communal cleaning service (including a guest suite) and use the on-site time to best effect providing the following key outputs: • Respond to emergency calls; • Encourage the resident customers to access all of the on-site communal facilities; • Support security and safety; • Respond to informal brief support requests to resident customers where time allows; • Provide a warm, friendly presence - engaging with everyone who lives at the scheme and those who visit; • Encourage everyone who lives in the scheme to play an active role. This is not about accompanying everyone to activities, but instead having an interest in what's going on and being proactive in encouraging resident customers to join in and contribute; • Encourage resident customers to use and share their talents and gifts; • Act as a custodian of the development when Bromford colleagues are not on-site, phoning in repairs, directing contractors and if necessary calling emergency services; • Follow a mutually agreed communication system; • Be welcoming to all visitors to the scheme and in particular welcome guests using the guest suite(s) when Bromford are not on site; • Clean all communal areas and guest suite ensuring a well maintained, pleasant and attractive environment. Exclusions: Planned Care Services or Self-funded Care are excluded from the scope of this Contract as such services will be provided either through the Framework Agreement for the Provision of Homecare Services for Oxfordshire County Council agreed directly with the Oxfordshire County Council or through a direct contract with the relevant Customer respectively.