Radio, television, communication, telecommunication and related equipment

Tender description

Southern Water’s current contract for provision of mobile telephony services is due to expire on 30.9.2019 and it is intended that a new contract be awarded by 30.6.2019 to facilitate effective transition. This activity will seek to develop a Framework Agreement to cover the following: — transition from current supply arrangements, including issue of replacement SIM cards if required, — supply of SIM cards and dongles, — SIM cards for specialist requirements (such as telemetry), — provision of airtime contracts (voice and data), — Roaming (UK and International), — provision of a Telephony Expense Management System, — Lone Worker Service, — supply of mobile handsets and related accessories (e.g.: car kits) (optional service at Southern Water’s discretion), — disposal of mobile handsets/accessories. Southern Water intends to appoint a single supplier. Southern Water’s current contract for provision of mobile telephony services is due to expire on 30 September 2019 and it is intended that a new contract be awarded by 30 June 2019 to facilitate effective transition. This activity will seek to develop a Framework Agreement to cover the following: — transition from current supply arrangements, including issue of replacement SIM cards if required, — supply of SIM cards and dongles, — SIM cards for specialist requirements (such as telemetry), — provision of airtime contracts (voice and data), — Roaming (UK and International), — provision of a Telephony Expense Management System, — Lone Worker Service, — supply of mobile handsets and related accessories (e.g.: car kits) (optional service at Southern Water’s discretion), — disposal of mobile handsets/accessories. Key requirements will include: value-for-money; seamless service provision (integrating with in-house mobile management processes and systems); guaranteed network availability; speed and accuracy of request fulfilment and issue resolution (including availability of a portal for access by Southern Water’s Service Desk); provision of reporting capability to maximise efficient use of mobile telephony: capability to execute transition and provide added-value services. Southern Water intends to appoint a single supplier as result of this ITT.