Lead User Researcher

Tender description

Summary of the work Lead the user research work to understand how people working in the field of equality and human rights might use the EHRC’s Measurement Framework and other research reports. Please see the following links: https://www.equalityhumanrights.com/en/publication-download/measurement-framework-equality-and-human-rights https://www.equalityhumanrights.com/en/our-work/our-research Specialist role User researcher Expected Contract Length 8 weeks FTE Latest start date Monday 4 February 2019 Maximum Day Rate up to £450 per day ex VAT Who Speclialist Work With The specialist will work with a select group of people from teams across the EHRC including, but not limited to, Research, Programmes and Communications. The Research team is comprised of statisticians and social researchers. The Programmes team is comprised of policy leads working within the domain areas of Education, Work, Living standards, Health, Justice and personal security, and Participation. The Communications team oversee the design and delivery of all our digital and non-digital content. What Specialists Work On Work with the lead researcher, statisticians and digital content manager to help us identify the ways in which different audiences might use our research reports, the EHRC’s Measurement Framework and its underlying data. These audiences include UK and devolved governments, local authorities, other public sector organisations, civil society organisations, academics, other National Human Rights Institutions and international governments. The specialist will have overall responsibility for the user research planning and delivery. This will include project planning and participant recruitment, analysis and presentation of findings, write-up of final report, and general administration and logistics (e.g. arranging interview sessions, lab bookings). Skills & Experience • Proven experience of using a variety of techniques to recruit participants to meet a specific brief • Proven skills in autonomously planning and running user research sessions • Proven experience of facilitating group analysis of user research session output • Proven skills in web analytics and surveys to understand user behaviours and measure performance • Proven experience of prioritising user needs with product manager and team • Proven experience of identifying usability and accessibility issues • Experience of recruiting participants with accessibility needs • Experienced in understanding of best practice in user research • Experience of researching how users access and use data and statistics Nice to Haves • Experience of working with policy teams • Experience of working on agile projects as part of a multidisciplinary team, with regular user research • Knowledge of the technologies used to build and operate digital services. • Understanding of the different technical roles in a multidisciplinary team. Work Location Manchester or London Working Arrangments Our team is based across London and Manchester, so either of these locations is fine. Occasional remote working is accepted, but will primarily be co-located onsite with the existing teams. We work Mon-Fri with usual office hours. Travel to user research sessions at various locations is expected. We will cover standard EHRC travel expenses for any user research sessions held outside the user researcher’s main location. No. of Specialists to Evaluate 5 Cultural Fit Criteria • Experience of successful collaborative working as part of a multi-disciplinary delivery team, sharing knowledge within the team • Experience of working with stakeholders and team members with low technical expertise • Experience of successful agile delivery in non-agile environments and bridging the two worlds • Demonstrate simplicity (e.g. explaining complex issues in a clear, simple way, break down and prioritise complex issues) • Displays cultural sensitivity and awareness Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. Is there any chance the contract will go beyond 8 weeks? No, as we’ve budgeted for 8 weeks. 2. Location says No specific location, eg they can work remotely but Working arrangements says Our team is based across London and Manchester, so either of these locations is fine. Which is the case, can the role be 80% home based? It would preferable the contractor to be based in either London or Manchester, but we will consider some home working. 3. Please can you clarify the role can be fulfilled from either Manchester or London offices or entirely via remote access. It would preferable for the contractor to be based in either London or Manchester, but we will consider some home working 4. Can the authority please confirm the IR35 status of this role. The recruiting manager will be completing the HMRC IR35 calculator in advance of the award evaluation stage. Where an opinion is given that the regulations do not apply this must be validated by the relevant Director and the People Team.