NHS / DWP data-sharing technical proof of concept

Tender description

Why the Work is Being Done To improve the accuracy and efficiency of administering applications to DWP Health-related benefits. To build on our 'Discovery' research that's identified current and emerging technologies to support interoperability between healthcare organisations and test the viability of automating / digitising the current manual processes that surround information requests between DWP and NHS. Our Discovery research proved we can improve the efficiency and accuracy of this process by automating routine requests for medical information (i.e. GP details, conditions diagnosed, hospital stays etc) and providing a digital route for ad-hoc requests (how the health condition affects the patient on a day-to day basis) Problem to Be Solved High time and cost gathering the information needed to make a decision about the right support to provide someone with a health condition or disability. This is a 'stand alone' request to work with our digital delivery team and get to the next stage of development as efficiently and effectively as possible. We would expect the outputs of this work (eg any code base developed, connectivity created etc) to be owned by DWP at the end of the contract with no commercial dependencies on further development and deployment. Who Are the Users As a citizen applying for a health-related benefit I need a decision about the support I am entitled to as quickly and accurately as possible. As a DWP agent processing applications to health-related benefits, I need quick access to verified medical information, so that I can accurately and effectively determine the right level of support for the citizen. As a medical professional, I need the process of providing medical information to DWP to be as frictionless as possible, so that I can focus on helping my patient. Early Market Engagement We have had informal conversations with organisations developing solutions to share data within and beyond the NHS. We are aware of the growing landscape of existing and emerging solutions for sharing data within and beyond the NHS - our Discovery research included engaging with one such interoperability provider - and are looking for proposals for how best to take this forward to meet DWP needs and minimise our impact on the NHS. Work Already Done We've completed Discovery, including proof of concept research with a medical records broker, finding: - Citizens don't always have / understand the information needed to process their applications - we have to verify their responses with medical professionals - easier if we could access directly (with appropriate consent) - The current process is largely clerical / paper-based, which is slow and expensive - easier if automated routine requests and digitise ad-hoc requests. - GPs don't always have / understand information about citizens' 'functional capability', therefore route needed to more relevant medical professionals, such as secondary and community care providers. Existing Team There is an existing DWP feature team in Leeds building the system to capture information from citizens and present this to DWP agents. The intended outcome of this work is to produce a viable solution to building requests for medical information into this system. We do not need to the outcome of this work to be 'production ready', but it does need to be in a state that DWP can take it forward and develop and deliver it - we are looking for something beyond technical options with illustrative prototypes / wireframes. Current Phase Alpha Work Location Leeds Working Arrangments We want close-working with the existing feature team in Leeds, but are flexible about how best to achieve this (eg the provider may use their own premises if geographically convenient for Leeds). We would also like to use this work to help inform the list of viable / prioritised use cases – such as specific data calls, or secure requests for unscripted medical evidence – along with a description of the subsequent steps to achieve that we can factor into our backlog / roadmap. Security Clearance BPSS Additional T&Cs Skills & Experience Demonstrate the proposed solution meets all the functional requirements of the proposal How well does the proposed solution align with DWP Blueprint patterns such as use of micro services, event driven architecture and cloud deployment Demonstrate the proposed solution can be developed according to the GDS codes of practice Demonstrate that the proposed solution will be developed using the DWP approved technology stack such as Java, Node.js and open source databases Demonstrate the proposed solution is platform agnostic and can deployed on to a public or private cloud environment Demonstrate that the proposed solution can be easily ported in to Health AWS Cloud platform Demonstrate that the proposed solution will not rely on any commercial packaged software Demonstrate that the proposed solution will meet the security requirements of DWP Demonstrate that the proposed solution complies with all the data requirements and does not raise any data breach issues with in the department Demonstrate how the proposed solution will meet the NFR requirements such as Performance, Scalability, Capacity, Availability, Reliability and Recoverability Demonstrate how the proposed solution will meet the NFR requirements such as Maintainability, Serviceability and Regulatory Confirm that the full rights of the software lie with DWP not the supplier. Demonstrate experience of online identification of users and related healthcare records Demonstrate experience of user research with a wide range of users, including vulnerable members of the public and Healthcare Professionals. Demonstrate experience of rapid iterative prototyping based on ongoing user research. Demonstrate experience of healthcare interoperability technolgies and standards. Demonstrate experience of data sharing across government departments, and understanding of the supporting legislation and constraints. Nice to Haves Demonstrate experience of delivering services within the benefits and health assessments processes. No. of Suppliers to Evaluate 5 Proposal Criteria Technical solution Approach and methodology How the approach or solution meets user needs Value for money Cultural Fit Criteria Demonstrable experience of engaging a diverse range of internal / external stakeholders, including health and social care. Demonstrable experience of building relationships to support digital transformation. Demonstrable experience and evidence of efficient and effective delivery of digitally enabled public services. Demonstrable experience of delivering national services for UK government departments and/or public bodies. Payment Approach Fixed price Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range