Multi-Channel Replacement Contact Centre

Tender description

Dublin CIty Council (DCC) is seeking proposals in respect of the replacement of its existing Contact Centre with a High Availability, distributed and scalable solution. Any proposed solution must have regard to DCC’s two server rooms, which are located within the Civic Offices and at its DR/Business Continuity Datacentre at DXC Citywest. DCC is seeking proposals, which will provide a phased, structured and seamless replacement path for its Contact Centre. Tenderers must submit clearly and fully costed proposal(s) describing their solution(s), rationale, implementation plans, technical components and features together with the Professional Services required to implement the proposed solution. Similarly, tenderers must describe how their proposals will interface with the current infrastructure. Contract duration is for 4 years with an option to extend for 1 further year.