E-learning services

Tender description

National Citizen Trust’s (NCS) has an intention to procure a Learning Management System (LMS) to be used by NCS’s employees, our partner organisations employees and young people in order to receive the relevant learning in regards to the NCS programme. We use our LMS currently to help educate and reinforce learning for our seasonal staff in the relevant expertise for running our programmes. We currently also use it to help with the onboarding of new permanent staff in the NCS itself. We have a large volume of seasonal staff that needs to be onboarded in a short timeframe, as part of this onboarding activity we require them to participate in some online learning. Examples of courses that they will need to complete are safeguarding, an introduction to NCS and mental health awareness. NCS has been using its current learning and management system for around 3 years and we have established around 30 courses over around 20 000 enrolments. The incoming provider should be able to demonstrate their fit around the requirements below: — the term of the contract is 2 years with a possibility to extend for a further 2 years (2 + 1 + 1), — integration to Salesforce CRM. This is a mandatory requirement, — ability to customise the integration to be able to pull data on our learners to and from our Salesforce system, — compliance to relevant accessibility standards WCAG 2.1 AA. This is a mandatory requirement, — compliance to a minimum of SCORM 1.2 standards, — ability to be able to mass import/export learning data out of the system, — robust reporting and analytical capabilities, — course authoring capabilities through an easy to use (What You See Is What You Get) WYSIWYG interface, — scalable content authoring and growth with the organisation. Up to 100 000 enrolments and 20 000 unique learners over the 4 years, — ability to be able to archive or remove courses, — easy method for assigning courses to users, — ability to create and manage learner groups, — ability of the system to automatically send reminder emails to encourage completion of courses, — ability to ask learners a set of survey questions at the end of each course, — the ability to create certificates/certification from the platform for learners to keep, — ability to be able to audit access, time spent in platform and time spent on each course, — desirable to have community and collaboration features that allow learners to interact with others on the platform and share expertise and knowledge with their peers and teachers, — white labeling/branding. The ability to add our own branding to the platform and courses so the learners' experience is unified across other platforms and their online experience, — ability to use responsive design to work with mobiles, tablets and a variety of operating systems/devices, — ongoing customer support and success. An account manager to undertake regular reviews of the adoption of the platform and make sure that we are using the platform in the best possible way. To help advise with best practice and to review compliance with service level agreements and platform uptime. To advise on new features that are being developed on the platform. The incoming supplier will take responsibility of migration of the legacy system to the new system (if different).