Customer Research Services

Tender description

CUSTOMER RESEARCH SERVICES SUTTON HOUSING PARTNERSHIP (SHP) Sutton Housing Partnership is an arms-length management organisation (ALMO) responsible for the management of Local Authority social housing in the London Borough of Sutton. We manage approximately 6,000 rented properties plus a further 1,500 leasehold properties spread across the geographical area of the borough. GENERAL REQUIREMENTS We are now seeking quotations from suitably qualified organisations for the provision of a customer research service that enables us to understand our customers’ views on the services we provide and our performance. The successful Service Provider will undertake the STAR survey of Tenants’ and Leaseholders’ as well as transactional (point of use) surveys for key service delivery areas which include Anti-Social Behaviour (ASB), Complaints, External Services, Major Works, Major Aids & Adaptations, New Tenants, and Responsive Repairs. The service is required to represent value for money whilst still being sufficiently large and accurate enough to enable SHP to rely upon the results.