Software package and information systems

Tender description

This contract is for the provision of datacentre technologies supply, support and hardware maintenance. The supplier must provide a dedicated and suitably qualified pre-sales resource to include technical solutions to the authorities. The supplier must be able to provide the full range of services and supply the full range of goods as identified within the tender documentation. The supplier must provide pre-sales technical advice and recommendations as part of this contract, appropriate documentation must be supplied. Dependent on complexity of the solution, technical advice/design services shall be provided by suitably qualified staff onsite. There shall be no charge for this service. A clear explanation needs to be provided detailing the difference between pre-sales technical advice and chargeable services. The tenderer must provide a detailed costed proposal to provide the authority with designs that will enable the seamless introduction of new technologies and the development of their existing server and storage infrastructure, appropriate documentation must be supplied. This service must be provided by suitably qualified staff. The tenderer must accept design responsibility for any designs proposed by the tenderer. In the event of a design not delivering the expected facilities or performance, then it is the tenderers responsibility to provide the authority with a working solution. This solution must not increase costs for the original solution or any ongoing costs. Further information on this can be found within the tender documentation. Denbighshire, Flintshire and Anglesey currently use a range of server and storage technologies with associated software as identified within the tender documentation. Dependent on the location and size of the equipment, each installation has varying response times and take the form of, on-site repair, advance product shipment or replacement part shipment. Any tenderer must be able to maintain the existing installed equipment. Further information on this can be found within the tender documentation.