Software package and information systems

Tender description

Following an in-depth review of current capability and system performance, the current finance and CRM systems were highlighted as an area in need of investment. CPI believe that in order to improve the current capability, either new systems must be purchased or the current systems require upgrades. In order to ensure efficiencies and enable seamless data transfer between systems, CPI seek a fully integrated CRM and finance system, which is supported in its integrated state by the manufacturer and any third party support partner. This tender is split into 2 lots: Lot 1: Integrated CRM and finance system purchase; Lot 2: Sage partner for upgrades to existing systems and provision of ongoing day to day support. This lot is for the purchase of a new integrated CRM and finance solution, with provision of ongoing support, through additional licenses, upgrades, modifications, maintenance and after sales support. This lot is for the upgrade to the existing infrastructure, with provision of ongoing support through additional licenses, upgrades, modifications, maintenance and after sales support.