Contract for Cloud ERP Managed Service for the University of Birmingham

Tender description

The University of Birmingham is looking for a managed service that provides functional and technical support across a number of environments. Each environment instance will consist of a full set of Oracle Fusion HCM and Payroll, Fusion ERP, Fusion PBCS (Planning Budgeting Cloud Service), Taleo and Worktribe* cloud pods coupled to the OBIA Data Warehouse and WCC Document Management on-premise environments as well as C2C and SOA integrations. The final number of BAU environments is still to be decided but there will be a minimum of 5 complete sets; Live, Test, Development, Training and Regression. There will be a complex set of integrations between Fusion and the remaining university systems, including the Oracle data warehouse and on premise document management system, which will require constant oversight management and configuration. *Worktribe Cloud pod covered by support from product vendor managed by the University of Birmingham. The University will have an internal provision of support in place to manage and develop the live solution going forward. This will be known as the Core Systems Optimisation Team (CSOT) whose role it will be to ensure that the solution remains aligned to the University's current and future business needs. In doing this it will be responsible for optimising existing tools and functionality, deploying new functionality and overseeing regular updates of the software. The CSOT team will combine both functional and technical skills and will include a wider distributed team located within the University's IT Services Department. The CSOT will focus on 5 operational areas: 1. Impact analysis of quarterly releases of functionality including review, process amendment, configuration of the functionality and associated testing and training 2. Service release management activity associated with the quarterly upgrades and monthly maintenance patches including environment maintenance and regression testing 3. Routine system management, such as updating salaries, creating new positions, maintaining work schedules. 4. Redesign work as a result of strategic University initiatives, such as overseas campus etc. 5. On-going user support via the IT Services Help Desk and on-going training for new starters. The University of Birmingham will seek to build expertise in each of these five areas stated above through collaboration and knowledge transfer with the managed service supplier throughout the duration of the contract.