Service Designer

Tender description

Who Speclialist Work With You will be working with: Delivery Manager Product Owner Business Analyst User Researcher Interaction Designer Technical Lead Developers Testers Subject Matter Experts What Specialists Work On For the Adult Social Care Workforce Data Set 1) Facilitate Design workshops with the Service Team and Subject Matter Experts to gather requirements and understand user needs 2) Prototype designs based on user needs 3) Iterate designs based on user feedback 4) Write content for designs based on user needs 5) Work with developers to turn designs into production ready code Where the Work Takes Place Skills for Care, West Gate, 6 Grace Street, Leeds LS1 2RP Early Market Engagement Working Arrangements The team works 2 days per week in Leeds (Monday and Tuesday) Skills for Care, West Gate, 6 Grace Street, Leeds LS1 2RP Then the following 2 days per week (Monday and Tuesday) in London. The team works remotely Wed-Fri each week. Expenses overnight stay limit for London (1 night) £160.00 Other areas of the UK (1 night) £100.00 Work Location Skills for Care, West Gate, 6 Grace Street, Leeds LS1 2RP Security Clearance Additional T&Cs Skills & Experience Able to communicate effectively across organisational, technical and political boundaries, understanding the context. Is able to make informed decisions based on user needs, available technology and value for money. Visualises, articulates, solves complex problems and concepts, and makes disciplined decisions based on available information and research evidence. Is able to demonstrate the ability to apply logical thinking, gathering and analysing information and evidencing key performance indicators. Capable of making and guiding effective decisions, explaining clearly how the decision has been reached. Has the ability to understand technical complexity and risks Lead on collaborative design activities, influence others including subject matter experts and build consensus. Able to apply technical knowledge and experience to create or design workable prototypes. Able to apply technical knowledge and experience to write clear and user centred content. Able to communicate designs to Developers and has an awareness of what is technically possible when designing. Awareness of security and accessibility standards. Deep knowledge and understanding of GOV.UK style guide and patterns. Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet user needs and engages in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. Experience of working as part of a multidisciplinary design team Ability to look at service design from an end to end perspective Nice to Haves Experience of attending and presenting at GDS assessments Experience of working on Government Services in the Beta phase Experience of Agile working No. of Specialists to Evaluate 3 Cultural Fit Criteria Experience working with public sector and arms length bodies. Work transparently, collaboratively and as an extension to our team throughout the Beta. Work flexibly and have the ability to adapt to specific cultures. Co-locate as part of a multi-disciplined team where appropriate Work collaboratively across multiply locations using relevant tools and technologies. Attend and participant in ceremonies and meetings. Have a no-blame culture and encourage people to learn from their mistakes Take responsibility for their work Share knowledge and experience with other team members Challenge the status quo Be comfortable standing up for their discipline Can work with stakeholders and subject matter experts with low technical expertise Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range