Specialist User Researcher for a digital project for the planning application submission system

Tender description

Who Speclialist Work With Working with LB Lambeth's delivery project team and Open Systems Lab (OSL) and partnering authorities. What Specialists Work On 1. Help identify suitable users and stakeholders to engage for user research; 2. Work closely with our software designer and team to frame, design, conduct and document the user and stakeholder research and testing ; 3. Engage users/stakeholders in the testing of prototypes; 4. Carry out moderated usability testing; 5. Analyze, present and publish report on findings in line with MHCLG Digital Funding requirements. Where the Work Takes Place The work will primarily take place in London at LB Lambeth and OSL's offices however there may also be a requirement to travel to Wycombe District Council to understake user research/testing and potentially also the boroughs of Camden, Southwark and Lewisham. Early Market Engagement Working Arrangements Likely to be 3-4 days a week, on site, face to face in close collaboration with the team as agreed. Expenses will be limited to travel between Lambeth and partner authorities for specific research meetings to be agreed in advance. Work Location The work will primarily take place in London at LB Lambeth and OSL's offices however there may also be a requirement to travel to Wycombe District Council to understake user research/testing and potentially also the boroughs of Camden, Southwark and Lewisham. Security Clearance Additional T&Cs Skills & Experience Experience of leading user research and creating the testing/analysis environment and conducting interviews and obtaining relevant consents Past experience where you had lead testing for a similar (alpha) stage of project Experience of setting up and carrying out moderated usability testing Knowledge of how to best engage with users and stakeholders as well as how you would go about testing for user/stakeholder feedback A recognized expertise in user research/testing methodologies Have a free diary to provide the required commitment to the 26th March 2020 Excellent communication skills Experience of involving a team in user research and helping them develop a deep understanding of their users Expertise in reviewing and analysing the results Ability to present clear findings in writing and report format so that they are easily understood Experience of undertaking research/testing with a broad range of users, including those with limited digital access and confidence and people with a range of visual, hearing, motor and cognitive impairments. Modelling insights gained from user research into formats - such as personas, user journey maps - and providing final project reporting Nice to Haves Experience of working in a local authority environment Experience of working in/with the local authority planning application service Enthusiam Good knowledge of the planning service Friendly and approachable / good people skills No. of Specialists to Evaluate 10 Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Share knowledge and experience with other team members Can work with clients with low technical expertise Have a no-blame culture and encourage people to learn from their mistakes Assessment Method Reference Interview Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range maximum day rate of £400. the provision will require a 3-4 day commitment for the duration of the project. ideally with a pre-meet at an agreed date between the 18th and 23rd december.