Other community, social and personal services

Tender description

Orbit is looking to procure a financial capability support service from a high-quality provider that will deliver a service that is demonstrably focused around the needs of Orbit customers. Orbit currently provides access to specialist money advice to around 1 000 customers (tenants). We have a commissioned national partnership with a debt advice provider so customers can access crisis debt management through telephone, online and webchat support independently over the phone or online. We also currently have a commissioned national partnership which supports customers to improve their financial well-being and increase their income. The contract expires March 2020. This tender is to recommission this service. Additionally, Orbit provides tenancy coaching for customers that have been identified to have a particular vulnerability. Full information can be found on the ProContract portal. The contract will be awarded for a period of 2 years with potential for a 1 year extension. To cover Bexley area — total properties 5049. Service to cover Warwick District — total properties 2276. Service to cover Coventry, Nuneaton and Bedworth — total properties 3007. Service to cover Rugby and Northampton (Incl. Kettering and Corby) — total properties 3420. Service to cover Stratford on Avon District — total properties 7282. Service to cover Thanet — total properties 2907. Service to cover Hastings and Rother — total properties 2123. Service to cover Norwich, Broadland, Waveney and Great Yarmouth — total properties 2597. Digital and phone only — total properties 15838. Service design.