Security services

Tender description

Iarnród Éireann has a requirement for the provision of security and related services. Our requirements can be summarised as follows: — frontline and on-board security services, — static and mobile patrol, — open-up and lock-up including station lifts, — key holding security services, — text monitoring and response services, — Rosslare port security services, — ad-hoc security services and any additional related security services not specifically mentioned above. The attached PQQ document provides additional information with respect to our requirements. Please read the PQQ for a more detailed description of our requirements. Iarnród Éireann is a subsidiary company of Córas Iompair Éireann which is the publicly owned transport company of Ireland. Rail stations and services are intensively used by a large customer base that draws from all sections of society. These factors contribute to an environment where breaches of personal and commercial security can occur. Customers and staff need to know that their security is being taken care of when they are in the rail environment. This also applies to and fixed assets. Customers expect that their security is being professionally managed when they use rail stations and services. Customers should know that when incidents arise they will be addressed immediately and authoritatively. IÉ and Security staff also need to know that their working environment is safe and that they will be supported in taking on aspects of their job that may involve challenging interactions. The primary requirement of a security contractor is that they provide a professional service that is consistent to IÉ in a manner that is visible and reassuring. It must be a deterrent to those who are intent on breach of law and an authoritative response to those that breach it. The general scope of work includes station security, security of fixed and mobile assets, mobile patrols, incident response and the particular requirements for Rosslare Europort which must be provided to BS-7858: 2012. The service provider must be capable of providing adequate additional resources at short notice if required. Our requirements can be summarised as follows: — frontline and on-board security services, — static and mobile patrol, — open-up and lock-up including station lifts, — key holding security services, — text monitoring and response services, — Rosslare port security services, — ad-hoc security services and any additional related security services not specifically mentioned above. The attached PQQ document provides additional information on our requirements. Please review this doc.