Provision and Management of an E-Payments Platform

Tender description

Due to numerous competing demands, the availability of kerbside space for coach parking is extremely limited in Dublin City Centre. This has given rise to issues where, in particular, tour coaches have difficulties in dropping passengers and collecting them subsequently at the same location. Contributing to this issue are coaches who park at the designated on-street coach parking spaces for lengthy periods, precluding the use of those spaces for drop-off and collection. To address the issue of multi-hour on-street coach parking during business hours, the NTA decided to develop a coach parking facility where coaches could lay over during daytime hours, thereby freeing up the available on street spaces. In order for such a coach park to meet its objective, the facility is located very close to the city centre, to ensure short journeys from the passenger locations. Accordingly the location of the facility is adjacent to the Docklands rail station off Sheriff Street, Dublin 1. Vehicular access to the site is through an access road off Park Lane which is accessed off North Wall Quay and passes underneath Sherif Street. The coach parking facility provides parking for 50 coaches in delineated bus bays, on a concrete hardstand area, within a security controlled site. The facility operates from 7am to 7pm Monday to Friday, with occasional late night and weekend operation to cater for special events. The cost to operators of using the facility per visit is set at €10 for up to three hours and €15 for more than three hours in a single day. The purpose of this Tender is to appoint a Service Provider for the Provision and Management of an E-payments Platform to collect and track payments made by coach operators availing of the coach park facility. The platform is required to enable coach park users pay for parking, no later than exiting from the coach park facility via text, app, online, telephone, interactive voice response (IVR) and direct carrier billing.