Software package and information systems

Tender description

The University is seeking to appoint a single vendor for a replacement EPOS solution across the University’s catering and bar outlets, including (where required) its contract catering partners and the Student Union. The University wishes to invest in a platform that can provide functionality that will enhance the services we provide to our students, staff and external customers. The project includes the replacement of over 75 POS Terminals at the University across UoN, Student Union and 3rd Party managed locations. The University’s preference is for a SaaS solution and it is critical to the University that a supplier can clearly articulate what its SaaS solution is, from the infrastructure through to the rights and responsibilities that the University will have over the solution. If suppliers do not offer a SaaS solution, the same level of response is required. The desired outcomes of the tender are: — appoint a supplier with the best fit POS solutions and peripherals suitable to support the University and Student Union Operations, now and for the future, — appoint a supplier with back end software and system structure that is easy to use, supports the University and SU structures and manages data well, — appoint a supplier that can support the University daily bites scheme, — appoint a supplier with a solution that can support improvements to the University daily bites scheme, — appoint a supplier in which we have confidence to put in place the required integrations to support the desired EPOS processes, — appoint a supplier with a strong integration capability to support future change, — appoint a supplier with a stock management solution and integration capability that can support both the Student Union and University aims, — appoint a supplier that can support the University and Student Union in improving supporting processes around EPOS, — appoint a supplier that can support the University and Student Union in developing new loyalty schemes and offers, — appoint a supplier that can support online and pre-ordering, — agreement of a plan to implement the EPOS solution for the University and Student Union, — appoint a supplier with a solution that gives the University confidence in its security and compliance, and ability to support the solution, — appoint a supplier with a solution that gives the University confidence in its roadmap for the future. The project includes the replacement of over 75 POS Terminals at the University across UoN, Student Union and 3rd Party managed locations.