Business Continuity - Discovery & Improvements

Tender description

Summary of the work A discovery exercise to review & improve existing BCM documentation in order to inform a business case for BCM digitalisation. Expected Contract Length Not greater than 4 months Latest start date Friday 25 October 2019 Budget Range £25,000 (Fixed cost - inclusive of all travel expenses). Why the Work is Being Done The Local Pensions Partnership (“LPP”) is a public sector pension investment and administration service provider.  Following a recent assessment of its Business Continuity preparedness, LPP has identified an opportunity to explore Business Continuity Management (BCM) digitalisation. This discovery will require a review and improvements to existing BCM documentation in order to inform a business case. Problem to Be Solved The review and improvements to documentation should provide an understanding as to which digital tool option may be utilised to digitalise the manual processes. Reviews & refinements cover: 1. BCM policies, including which digital tools may meet LPP's need. 2. Business impact analysis – to identify impact, dependencies/risks. 3. A Crisis management plan – to provide a framework for the effective management of incidents. 4. Business continuity plans – to provide the business with a structured and pre-planned approach. 5. Training and Awareness plan. 6. Testing – to ensure plans are effective and remain fit for purpose. Who Are the Users Users will need to ultimately access a portal/application that will inform them of Business Continuity plans, policies and procedures in the event they are required. This will rely on refined documents/information being available. Work Already Done Supplier lead discovery exercises have previously been undertaken to provide recommendations for improvement. In addition, internal resources have undertaken reviews and enhancements to a subset of Business Continuity processes. There is no direct incumbent. Existing Team Internal ICT, Risk Management & Project Management resource on a day to day basis, with facilitated engagement with the wider internal business community. Current Phase Discovery Skills & Experience • Evidence of undertaking reviews & improvements to Business Continuity policies, plans and strategies, in either the public sector or within financial sector organisations • Demonstrable examples of utilising or complying with ISO22301 when undertaking Business Continuity analysis & improvements. • Demonstrable examples of introducing digital tools to enhance Business Continuity. • Evidence of conducting Business Continuity improvements in highly regulated environments. (i.e. FCA) • Examples of testing Business Continuity procedures. • Evidence of working in an agile manner to interface with internal teams to undertake improvements, as well as to gather & present information. • Examples of working with numerous internal teams to enhance Business Continuity, including ICT, Facilities, HR, Finance. Nice to Haves • Demonstrable flexible working capability. • Demonstrable ability to work with users with differing awareness of Business Continuity practices. Work Location LPP maintains offices in Central London, Preston, Hertford & Havering. Working Arrangments An agile methodology is proposed, therefore potential suppliers will need to address how they will work with the internal teams onsite and offsite to effectively support this approach. All travel expenses must be covered within the suppliers bid. Security Clearance All supplier resources should be subject to BPSS clearance, which should be undertaken in full by the supplier prior to commencement. Confirmation of this will be sought. Additional T&Cs The contract will utilise the Standard Framework terms and conditions, as well as LPP's standard terms and conditions (where necessary). No. of Suppliers to Evaluate 3 Proposal Criteria • Demonstrate how the supplier will work successfully with internal stakeholders to appreciate their specific Business Continuity requirements. • Provide the suppliers plan, methodology & approach to deliver this outcome • Outline how the approach will ensure the delivery of this outcome in full. • Value for money • Supplier resources and skills Cultural Fit Criteria • Demonstrate ability to work with stakeholders across multiple locations including home workers. • Take responsibility for their work • Work closely with internal resources • Share knowledge and experience with other internal team members Payment Approach Fixed price Evaluation Weighting Technical competence 65% Cultural fit 10% Price 25% Questions from Suppliers 1. Is there a current or preferred supplier for this work? No. Business continuity has been owned/managed internally within LPP. 2. When does LPP intend on evaluating and awarding the contract, as it does not state on the Digital Marketplace? The published latest start date listed is Friday 25 October 2019. All prerequisite steps would need to be completed prior to this date in order to enable this to occur.