Translation Services

Tender description

London & Partners require a translation service for high-quality accessible content for our international audiences which supports the following objectives: Engage London's target audiences Improve London's global reputation with target audiences Convince audiences to choose London and support businesses to grow in London Language requirements: French (FR), German (DE), Spanish (ES), Italian (IT) and Simplified Chinese (CN). Additional language capabilities of agencies will be captured but not selected for including Japanese and Hindi in case future need arises. In line with our audience-focussed approach to marketing, the selected agency will need to develop an understanding of our audiences, London & Partners remit and brand values, so that these are reflected in the translation service and related glossaries. The contract shall be awarded for an initial period of two (2) years, with the option for the Authority to extend for a further one (1) year. The Supplier shall be able to provide all the following Services included in: Written Translation, Transcription and Ancillary Services Translation in this context refers to the conversion of written documents into another language as text. The below statements outlines the essential requirements for our chosen supplier: No minimum fee: we often want to translate small and medium sized pieces of copy (e.g. 5 words to 500 words). No additional charges for translated copy already inserted into documents in standard formats, for e.g. PowerPoint, inline, PDF, MS Excel, InDesign, MS Word. Acknowledgement of translation requests and delivery of translation timeline confirmation within 6 working hours GMT. Able to support simultaneous projects (5-10 pieces of copy in the same or multiple languages) and therefore have the capacity to scale quickly and the ability to deliver within 24 hours. Most translation requests will be needed back within 1-3 working days however occasionally same day and pre-planned out of office hours turnaround may be required.   Experience translating for both B2B and B2C audiences. London & Partners requirements span a wide and diverse customer base which requires a variety of specialisms. These shall include, but are not limited to, marketing, digital and social media, leisure tourism and business tourism, visas, higher education, business development and cutting-edge technology (for example: life sciences, urban, creative and tech).