Software package and information systems

Tender description

The IT vision is to provide intuitive and modern platforms, infrastructure and applications that simplify business process. In supporting this the strategy has 3 key goals that relate to application platform as a service and ITSM tools: — develop a strong customer ethos and service model, — develop a consistent user experience providing a solid foundation for new innovative IT services, — remove duplication of service and technologies and standardise where appropriate. While the service desk is at the forefront of the customer and service interaction, this is not just about them; all other IT teams must follow a best practice set of process and procedures underpinned by a common tool that are focused on maximising the benefit to the service customers and service users. Responses to this tender will need to consider the full suite of applications that are currently delivered by the application platform as a service and ITSM applications as detailed below. The IT vision is to provide intuitive and modern platforms, infrastructure and applications that simplify business process. In supporting this the strategy has 3 key goals that relate to application platform as a service and ITSM tools: — develop a strong customer ethos and service model, — develop a consistent user experience providing a solid foundation for new innovative IT services, — remove duplication of service and technologies and standardise where appropriate. While the service desk is at the forefront of the customer and service interaction, this is not just about them; all other IT teams must follow a best practice set of process and procedures underpinned by a common tool that are focused on maximising the benefit to the service customers and service users.