PU-20 - 0040 - Managed Service for Ingres and OpenRoad Support

Tender description

Why the Work is Being Done ONS has a requirement for ongoing BAU support for live Ingres ABF and OpenROAD systems whilst legacy systems are being transformed. We have a requirement to go out to market for this service to be provided until at least February 2022. Problem to Be Solved We have a requirement to ensure the robustness and reliability of existing Ingres and Open Road systems, this includes identifying and reducing risks, resolving incidents, Service Desk requests and change request that meet specific criteria. Who Are the Users As a business user, I need to use the Ingres and Open Road Systems to produce statistical outputs. Early Market Engagement N/A Work Already Done We have recently undertaken a Proof of Concept to determine how we want the support to be managed. This is now driving the decision to go out to market for a Managed Service. Existing Team We have recently undertaken a Proof of Concept to determine how we want the support to be managed. This is now driving the decision to go out to market for a Managed Service. Current Phase Live Work Location Newport, South Wales Working Arrangments Onsite support is required, due to the nature of the systems and business teams we support. Expenses to stay in line with ONS standard T and S policy. The team will comprise of suitably experienced and competent developers with proven Ingres and Open Road experience. The number of staff sufficient for this requirement will be agreed in collaboration with the winning bidder. Security Clearance SC Cleared Additional T&Cs N/A Skills & Experience Extensive knowledge of RDBMS, Ingres ABF OpenROAD - 25% Provide operational support for applications written in Ingres and ABF - 25% Advanced knowledge and experience of Ingres SQL - 15% Expert knowledge of UNIX (ideally AIX) - 12% Ensure all work is carried out and documented in accordance with required standards, methods and procedures - 3% Experience of supporting business applications via a helpdesk - 3% Knowledge Transfer and support across wider technical teams - 3% Able to work on their own initiative, within agreed parameters and standards - 3% Resolve and address incidents in line with Service Level Agreements (liaising directly with business stakeholders as requried) - 3% Able to work on their own initiative, within agreed parameters and standards - 3% Ensuring system documentation is consolidated, evolved and maintained - 3% Nice to Haves Agile techniques and methodologies - 2% No. of Suppliers to Evaluate 3 Proposal Criteria Technical ability and knowledge - 25% Quality and Governance - 20% Staffing approach and team structure - 15% Value for Money - 5% Cultural Fit Criteria •Work as a team with our organisation and other suppliers - 3% •Be transparent and collaborative when making decisions - 3% •Take responsibility for their work - 3% •Have a no-blame culture and encourage people to learn from their mistakes - 2% •Share knowledge and experience with other team members - 2% •Can work with stakeholders with low technical expertise - 2% Payment Approach Time and materials Assessment Method Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range n/a