HMCTS Crime Programme Business Analysis Services.

Tender description

Why the Work is Being Done HMCTS Reform, Crime Programme is designed to develop efficient, proportionate and accessible digital services to enable access to justice via appropriate modern channels. The Common Platform is an increment based delivery programme using a blend of Agile and Waterfall methodology. Problem to Be Solved HMCTS Reform, Crime Programme is designed to develop efficient, proportionate and accessible digital services to enable access to justice via appropriate modern channels. The Common Platform is an increment based delivery programme using a blend of Agile and Waterfall methodology. To support this development an effective strategy for business analysis is necessary to develop and deliver an effective cross programme service (including, requirement analysis, report writing, supporting team members, collaboration with stakeholders, to enable the programme to go live with confidence. Who Are the Users 1) As a citizen, view/track my case and plea online, be alerted to changes and for the case to proceed efficiently. 2) As a prosecutor, prepare and manage my case to enable an efficient and effective prosecution. 3) As a defence practitioner, understand the evidence of a case to best advise my client. 4) As a HMCTS administrator, manage the delivery of justice services so the process is delivered efficiently. 5) As a member of judiciary, access all relevant information so that I can make a judgement Early Market Engagement Work Already Done The Crime Programme is established and has been running for a number of years. We have multiple services already live on the platform including a citizen facing service in the form of online plea as well as a pre-charge capability for CPS and an initial case working function which enables single justice procedure cases to be handled within magistrates and crown court. The focus over the next few months is to deliver the full court capability which will enable the decommissioning of all current legacy systems that support the criminal justice service of today. Existing Team The current projects all have teams in place. Each existing delivery team comprises a delivery manager, a technical lead, a business analyst, one or more front-end and back-end developers and one or more QA specialists. It is expected that the successful provider will provide the business analyst capability within these teams and across the overall programme. Current Phase Not applicable Work Location Primarily Southern House, Wellesley Grove, Croydon CR0 1XN. (Although some visits to other locations may be required.) Working Arrangments The Service is being delivered against the GDS Service Manual. SoW/Work-Orders will be issued to define the development outcomes of each project phase and typically span 3-6 months. The supplier team will be required to work onsite at the base location working a (5) day week. For any works performed at a non-Base location and outside London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy. All expenses will require prior approval from HMCTS. Security Clearance All supplier resources must Baseline Personnel Security Check (BPSS) clearance which must be dated within three months of the start date. See https://www.gov.uk/government/publications/government-baseline-personnel-security-standard for further guidance. Additional T&Cs The initial Statement-of-Work(SOW) will be Time & Materials but the Buyer reserves the right in the contract to use alternative payment mechanisms such as Fixed-Price or Capped-T&M for future SOWs. Suppliers shall provide transparency to the Buyer on the rates paid to resources & any third-parties in the supply-chain on request. Expenses shall be submitted in line with the MOJ Standard T&S, policy and agreed in advance of expenditure. Supplier shall provide Liability-Insurance & Professional-Indemnity as detailed in the contract. Suppliers must be able to provide resources within a 2-week notice period with the skills to minimise impact on delivery. Skills & Experience Provide evidence of experience working on a large-scale programme within a fast-paced multi-functional agile team working in a structured agile approach to support development using agile principles and methodologies. Demonstrate your experience of producing high quality documentation including but not limited to Presentations and Briefings, Governance papers, Process flows, Use Case Diagrams, User Stories and User Journeys. Demonstrate your experience managing a backlog of defined user stories,NFRs&acceptance criteria,demonstrating effective use of tools to include but not limited to Jira,Confluence,Visio(or similar)and Excel through all stages of agile development. Provide demonstrable experience of playing a leading role in discovery/inception and ensuring effective integration and collaboration between business experts, user researchers, user experience designers, technical team members and decision-making stakeholders. Demonstrate your experience of using a range of analysis&modelling techniques, e.g.: modelling current & desired future scenarios, business functions & processes, logic & rules, information flows and data structures. Demonstrate your experience investigating operational-issues,conflicts&scope-creep by using effective-communication skills to achieve an acceptable business_solution.Your answer must cite the most challenging operational issue/problem you’ve encountered&what action you took to resolve it. PL to demonstrate effective team-management of the Business Analyst Practice function through:strong leadership skills&ability to tackle difficult&conflicting issues;and ensuring alignment with the architecture function &suggesting fixes with verification steps. Demonstrate your PL’s experience designing Business_Analysis_Practices to optimise delivery speed&quality,building a culture of continuous-delivery&improvement,ensuring that data is regularly analysed,maintained&improved,whilst providing advice&guidance in relation to the Business Analysis Lifecycle PL to have demonstrable experience of strong Client Facing skills,excellent written&verbal communication skills with the ability to communicate with technical&non-technical backgrounds & an ability to understand their key business drivers. PL to have demonstrable experience of creating and implementing business driven strategies and ensure buy-in from all teams and communicate this within the BA community and associated stakeholders. Nice to Haves Proven experience of working with Domain Driven Design Significant experience of delivery of business transformation enabled by digital services Proven experience working with the Digital by Default service standard No. of Suppliers to Evaluate 5 Proposal Criteria Explain your overall Business_Analysis_Approach,Delivery Methodology&key-artefacts to enable digital-teams to deliver capability within an agile-environment.Explain how these compliment Crime Programme’s requirement&how you’ll apply lessons-learnt from similar projects to this programme(8%) Describe your approach for ensuring that: what is designed&built achieves overall programme vision&meets user needs while compliant with business architecture; the service designed includes business change,not just technical product design(10%) Explain how you’ll implement the first SOW;including how you’ll manage the transition-period(knowledge transfer,onboarding resources&maintaining velocity)to ensure you deliver the outputs in the first SOW&cite any risks you have identified(5%) Explain how your PL will work with your BA’s,other Practice-Leads,delivery-teams&senior-stakeholders to develop&deliver an effective Strategy&Plan to ensure a high-quality-service is achieved across Programme.Include a successful previous-engagement of your proposed TPL(5%) Propose your approach for enabling digital teams,delivering capability and ensuring that knowledge transfer is conducted during handover of project outputs to the HMCTS BAU maintenance team in the live environment(3%) Identify&explain how proposed team-structure will meet our requirements&provide_high-quality delivery&include_6CVs of named-individuals from proposed team(junior-to-senior)demonstrating experience working in agile,multi-vendor-teams)&confirm minimum-experience required for each role(8%) Explain how for contract-duration you will: - Retain key resources; - Sustain pricing whilst retaining suitably experienced analysts within changing-market conditions; - Maintain expected team velocity(5%) Explain your method for attracting, recruiting&retaining high quality,appropriately skilled business analysts into HMCTS in line with the 2-week notice period&what internal processes you’ll undertake to ensure analysts match our requirements(3%) Explain the Value Proposition; value for money, how the proposal will optimise value, and generate savings. Demonstrate how discounts will be linked to volume and duration(3%) Provide three referenceable client focussed case studies where your company has provided the desired service capability; identify the proposed team member(s) from Q6 that were part of the delivery team(5%) Describe how you intend to measure&manage quality&speed of delivery teams&individuals to ensure continuous-improvement throughout the contract,including how you would meet the supplier-targets for every SOW_over the life of the contract(5%) Cultural Fit Criteria Explain the approach for working with multi-vendor teams across multiple projects at different locations(1%) Explain how you will ensure collaboration at all levels of the project and programme delivery between users,team members&management.Give examples of where you've taken this approach and how it has worked(2%) Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes; provide examples(1%) Explain how you will maximise the value added by co-locating with the other disciplines during the initial launch set up, mobilisation / transition period(1%) Payment Approach Time and materials Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers Budget range the target day rate range for business analysts is between £625 - £725 per day, and under £900 for the business analysis practice lead. pricing will be evaluated out of 35% and pricing submission documents will be issued to suppliers who pass round 1. suppliers will be evaluated as per dos criteria. the initial statement-of-work and roadmap is available upon request. it is recommended that interested parties request this document.