Financial transaction processing and clearing-house services

Tender description

The Council is seeking the best value supplier to provide accounts receivable support services as specified in Schedule 2. The provision of a contact service center which can provide a branded credit control function for LCC and EMSS teams. As part of an ongoing transformation programme the Council continues to seek ways to develop and improve services and deliver both cash and non-cash savings. Over the last 4 years much has been done to streamline and improve the accounts receivable services for both the Council and for the shared services areas. The result has been to improve operations and end-to-end procedures and ensure that the collection of adult social care and other Council sundry debt is robust. The service does not include what is commonly referred to as bailiff services. As part of the ongoing transformation programme the Council continues to seek ways to improve services and deliver both cash and non-cash savings. The Council wishes to procure expertise and seeks one organisation that can provide the services specified as follows (the contract however is not exclusive, and the Council reserves the right to undertake any of the work in house or instruct another organisation to perform some or all of the functions set out in the contract. The Council regularly assesses operational performance for debt recovery against best value which can result contract variation to the scope and value of the contract): The provision of a contact service center which can provide a branded credit control function to supplement and complement the LCC and EMSS based teams. The LCC team provides debt resolution support for adult social care (ASC) debt whilst EMSS within the FSC provides debt resolution support for corporate services debt attributable to both LCC and NCC. The provision of a debt collection process for the collection of both adult social care (ASC) and corporate services debts (both of which include individuals, corporate and public sector customers) using multiple debt collection strategies for all debt classed as open. The service provided must satisfy specific requirements for the following: — data management and data 2-way transfers, — processing of payments received, — query and dispute handling, — letter (Dunning) and email/telephone strategies, — recommend referrals for legal, DCA or write off dependent on value or findings, — the ability to offer a debt collecting agency service for corporate service debts. The Council requires a customer focused approach that appreciates the specific requirements of the public-sector accountability for reputation. The service provider must bring practical solutions to continue to drive improvements to accounts receivable operations and its overall aim of better debt recovery. Tender documents can be downloaded at https://www.eastmidstenders.org/ for a full copy of the specification: https://procontract.due-north.com/Procurer/Advert/View?advertId=1b8472e1-47f6-e911-80fa-005056b64545