IT services: consulting, software development, Internet and support

Tender description

The Home Office (Contracting Authority) provides the biometric capability to deliver enrolment, matching, storage and reporting of fingerprints and facial images through 2 legacy systems; IDENT1 for UK police forces and law enforcement and IABS for immigration, the border force and HMPO. Both contracts expire in 2019. The authority is procuring an IT services contract for significant subsystems within the IDENT1 and IABS systems. These sub-systems already exist and have been operational for over 10 years. The IT services include: — application support and maintenance of existing ‘as-is’ systems, — infrastructure support services, including working with the existing datacentre provisioning and network supply, — security services, — ITIL service management as part of the wider ecosystem, — development, testing and deployment of continuous improvement and enhancements. To be commissioned in support of the known pipeline of work. The Home Office (Contracting Authority) is the UK’s lead Government Department for immigration and borders, passports, drugs policy, crime, fire, counter-terrorism and the police. The Home Office Biometrics Programme (HOB) provides the biometric capability to support UK law enforcement, immigration, border security and UK passport (HMPO) business users. The capability covers the 3 primary biometric modalities of fingerprint, DNA and facial image associated with searches, verification checks and profile storage for our business user. The enrolment, matching, storage and reporting of fingerprints and facial images is provided for the Authority through 2 legacy systems. The IDENT1 system provides the finger and face capability for UK police forces and law enforcement, with the IABS system delivering the same biometric capability for immigration, the border force and HMPO. The authority is procuring a support contract for significant subsystems within the IDENT1 and IABS systems. These subsystems already exist and have been operational for over 10 years. The existing and implemented subsystems within scope for SCBP shall include but not be limited to: — front end equipment providing users with the ability to capture finger print biometrics, search them against, and add them to the existing data sets for a number of business purposes, — bureaux providing the capabilities for finger print experts to manage the biometric workflows, and intervene when errors need to be corrected, — the central IDENT1 and IABS subsystems housing the statically defined national collections; and the flexibly defined ‘special collections’. These provide the ability for appropriate users to manage records, search collections and be notified of changes. For these already built and running subsystems, the SCBP supplier shall provide IT services that include, but not be limited to: — application support and maintenance, — infrastructure support services, including working with the existing data centre provisioning and network supply, — security support services, — ITIL service management as part of the wider ecosystem, — development, testing and deployment of continuous improvement and enhancements. This will be commissioned in support of the known pipeline of work. There are also Transformation requirements which may be taken up during the term of the contract: — data centre consolidation. Relocation away from the existing 4 IDENT1 and IABS Production Data Centres into 2 Crown Hosting data centres and/or migration of both IDENT1 and IABS applications into the public Cloud, — transformation of the highly distributed physical deployment architecture for Bureaux to a centralised and virtualised solution, — alignment and integration of the service and security management tooling in line with established strategies.