Taxi services

Tender description

UKRI (STFC) has a significant need for ‘bought in’ taxi journeys for staff, users and visitors across all of its sites, Rutherford Appleton Laboratory, Oxfordshire (RAL), Daresbury, Cheshire (DL), Edinburgh (UKATC) and Swindon. Due to the high level of ‘User’ visits to ISIS and CLF at the RAL Oxfordshire based site, that area has the highest volume requirement, approximately 5 000 separate trips (although this number can vary widely depending, particularly, on the running days of the large facilities). Journeys range for local trips as low as 12 miles up to longer trips, typically to airports, of 50 miles plus. STFC seeks to secure a sustainable and best value solution for providing safe and good standards of taxi and executive travel services for STFC business. We wish to secure quality suppliers to ensure reliable service delivery, using technology efficiently to enable client end- user access where applicable, and which can reduce overall administrative burden in journey call-off. At the RAL Site, there is a retained driver function consisting of 3 drivers which provides goods and passenger services from the RAL site only. Normally passenger work is only allocated for VIP or Directors, and only if there is capacity as goods work is prioritised. There is a need for executive travel to cater for directors or VIPs, and this will need to be supplied by STFC’s successful suppliers. This specification and level of service required should be thoroughly considered when bidders provide their quality and pricing submissions in response to the required service levels and standards set out in this specification. The general service requirements reflect local shorter-distance, as well as longer distance journey requirements, and is as follows: — the service should be provided in a manner which is most economical, efficient and timely, — the supplier will be available to accept the booking of services from 7:00 to 24:00 and appropriate vehicles and drivers will be available to undertake journeys 24 hours per day, 365 days per year, — suppliers will provide a voice booking service 24 hours per day every day of the year. The voice booking service will, at a minimum, be supported by an operative, able to accept or decline a booking, between the hours of 7:00 to 24:00, thereafter a voicemail or similar will be available for an operative to pick up and respond to booking messages before 8.00 the following day, — suppliers will provide an email based booking service to the same timeframes as voice detailed above so that scheduled bookings can be submitted, — bookings will be provided by the STFC customer’s booking administrators in 2 specific ways: 1) Scheduled bookings – used by STFC whenever possible in order to give the maximum advance notice to the supplier; 2) Immediate and imminent bookings – where pick-up from an STFC Area is required as soon as possible and the booking is made between 7.00 and 24.00. A maximum 40 minute response time is required. Airport travel Suppliers are expected to have specialist knowledge of how to arrange their timing of arrival for airport pick ups to minimise unnecessary charged waiting time for taxi drivers and pick-up of STFC Travellers. Please note that STFC recognise the need for some waiting time on behalf of the taxi firm to ensure airport pick-ups work effectively and have included an airport parking and meeting cost which is incorporated into the pricing document. Where pick-up is from an airport, the service will include: — parking, identification and greeting STFC Travellers from arrival area, escorting to vehicle and loading bags into vehicle, or on drop off to assist with luggage, — suppliers will use their knowledge and experience to monitor flight times to ensure timely pick-ups in accordance with the actual flight time. Maximum number of suppliers for Lot 1: 4 suppliers STFC seeks to secure a sustainable and best value solution for providing safe and good standards of taxi and executive travel services for STFC business. We wish to secure quality suppliers to ensure reliable service delivery, using technology efficiently to enable client end- user access where applicable, and which can reduce overall administrative burden in journey call-off. There is need for executive travel to cater for directors or VIPs, and this will need to be supplied by STFC’s successful suppliers. This specification and level of service required should be thoroughly considered when bidders provide their quality and pricing submissions in response to the required service levels and standards set out in this specification. The general service requirements reflect local shorter-distance, as well as longer distance journey requirements, and is as follows: — the service should be provided in a manner which is most economical, efficient and timely, — the supplier will be available to accept the booking of services from 7.00 to 24.00 and appropriate vehicles and drivers will be available to undertake journeys 24 hours per day, 365 days per year, — suppliers will provide a voice booking service 24 hours per day every day of the year. The voice booking service will, at a minimum, be supported by an operative, able to accept or decline a booking, between the hours of 7.00 to 24.00, thereafter a voicemail or similar will be available for an operative to pick up and respond to booking messages before 8:00 the following day, — suppliers will provide an email based booking service to the same timeframes as voice detailed above so that scheduled bookings can be submitted, — bookings will be provided by the STFC customer’s booking administrators in 2 specific ways: 1) Scheduled bookings – used by STFC whenever possible in order to give the maximum advance notice to the supplier; 2) Immediate and imminent bookings – where pick-up from an STFC Area is required as soon as possible and the booking is made between 7.00 and 24.00. A maximum 40 minute response time is required. Airport travel Suppliers are expected to have specialist knowledge of how to arrange their timing of arrival for airport pickups to minimise unnecessary charged waiting time for taxi drivers and pick-up of STFC Travellers. Please note that STFC recognise the need for some waiting time on behalf of the taxi firm to ensure airport pick-ups work effectively and have included an airport parking and meeting cost which is incorporated into the pricing document. Where pick-up is from an airport, the service will include: — parking, identification and greeting STFC Travellers from Arrival area, escorting to vehicle and loading bags into vehicle, or on drop off to assist with luggage, — suppliers will use their knowledge and experience to monitor flight times to ensure timely pick-ups in accordance with the actual flight time. Maximum number of suppliers for Lot 2: 3 suppliers. STFC seeks to secure a sustainable and best value solution for providing safe and good standards of taxi and executive travel services for STFC business. We wish to secure quality suppliers to ensure reliable service delivery, using technology efficiently to enable client end- user access where applicable, and which can reduce overall administrative burden in journey call-off. There is need for executive travel to cater for directors or VIPs, and this will need to be supplied by STFC’s successful suppliers. This specification and level of service required should be thoroughly considered when bidders provide their quality and pricing submissions in response to the required service levels and standards set out in this specification. The general service requirements reflect local shorter-distance, as well as longer distance journey requirements, and is as follows: — the service should be provided in a manner which is most economical, efficient and timely, — the supplier will be available to accept the booking of services from 7:00 to 24:00 and appropriate vehicles and drivers will be available to undertake journeys 24 hours per day, 365 days per year, — suppliers will provide a voice booking service 24 hours per day every day of the year. The voice booking service will, at a minimum, be supported by an operative, able to accept or decline a booking, between the hours of 7:00 to 24:00, thereafter a voicemail or similar will be available for an operative to pick up and respond to booking messages before 08:00 the following day, — suppliers will provide an email based booking service to the same timeframes as voice detailed above so that scheduled bookings can be submitted, — bookings will be provided by the STFC customer’s booking administrators in 2 specific ways: 1) Scheduled bookings – used by STFC whenever possible in order to give the maximum advance notice to the supplier; 2) Immediate and imminent bookings – where pick-up from an STFC Area is required as soon as possible and the booking is made between 7:00 and 24:00. A maximum 30 minute response time is required. Airport travel Suppliers are expected to have specialist knowledge of how to arrange their timing of arrival for airport pickups to minimise unnecessary charged waiting time for taxi drivers and pick-up of STFC Travellers. Please note that STFC recognise the need for some waiting time on behalf of the taxi firm to ensure airport pick-ups work effectively and have included an airport parking and meeting cost which is incorporated into the pricing document. Where pick-up is from an airport, the service will include: — parking, identification and greeting STFC Travellers from arrival area, escorting to vehicle and loading bags into vehicle, or on drop off to assist with luggage, — suppliers will use their knowledge and experience to monitor flight times to ensure timely pick-ups in accordance with the actual flight time. Maximum number of suppliers for Lot 3: 1 supplier.