Replace existing register and integrated CRM system for managing a renewable heating scheme copy

Tender description

Why the Work is Being Done The existing product is no longer capable of managing the required volume of transactions in a timely and efficient manner, due to a fragmented and disjointed architecture with a high level of technical debt. The service consists of a bespoke register integrated with Microsoft Dynamics Version 11 The objective is to redesign the service resulting in a modern product that supports the needs of the end user. This needs to be delivered by March 2021 when the scheme closes. Problem to Be Solved The current service does not meet internal and external user needs. Who Are the Users • External users including participants, installers and intermediaries that complete applications, install systems, submit meter readings, fuel records and notify us of any amendments to their renewable heating system. • Internal users, who administer the scheme to process applications, manage payments, meter submissions, fuel records, technical amendments and other back-office tasks. • Audit, compliance and counter-fraud teams who monitor fraudulent practices and actions that breach regulatory requirements. Early Market Engagement Work Already Done We are at present in discovery phase and have undertaken internal user research workshops and interviews on processes, pain points, functionality and additional requirements. The output of these have been documented in functionality tables. We are completing external user research to establish how participants interact with the current service and what their needs are. This research is also seeking to talk to agents, auditors and installers. Existing Team Existing team is a Senior Delivery Manager, User Researcher, reporting into the Head of Delivery Management with assistance from BA team. The shape of the team will evolve as the project progresses. Current Phase Discovery Work Location The Supplier will be required to work at 10 South Colonnade, Canary Wharf, London, E14 4PU Working Arrangments Suppliers will be required to be on site 5 days a week Monday-Friday to work with delivery team. They will be required to update various teams and senior managers and run show and tell sessions. Expenses will be in line with Ofgem expenses policy and security must meet Ofgem's requirements. Security Clearance Security clearance is S/C Additional T&Cs Skills & Experience The supplier has previous experience of delivering a similar programme The supplier has evidence of delivering at scale Work well in an Agile team, adhering to sprint ceremonies, and working collaboratively with teams outside of your immediate remit The ideal candidate will be well versed in GDS requirements Approach to data migration from existing system to new system and understanding of risks involved Nice to Haves Demonstrate transparent, collaborative approach to work, sharing this with the project team and seeking actionable feedback Identification of risks, dependencies, and offered approaches to manage them A knowledge or understanding of renewable energy support schemes and relevant technologies would be beneficial Evidence your work with clients of different levels of technical expertise Team structure including roles, resourcing levels, responsibility and availability No. of Suppliers to Evaluate 10 Proposal Criteria Value for money Technical solution Time to deliver solution Approach and methodology Cultural fit Cultural Fit Criteria Demonstrate transparent, collaborative approach to work, sharing this with the project team and seeking actionable feedback Evidence your work with clients of different levels of technical expertise Good Stakeholder management A knowledge or understanding of renewable energy support schemes and relevant technologies would be beneficial Have a demonstrable approach to diversity and inclusion Share information and be open to suggestions Demonstrate approach to engaging with senior stakeholders Payment Approach Fixed price Assessment Method Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range