Design and build a family information service

Tender description

Why the Work is Being Done The new Family Support Service provides a range of support for children, young people and families to help them overcome problems before they need statutory intervention. We want to refresh our public-facing website (https://www.bucksfamilyinfo.org) so that it is accessible, clear, simple for people to use and works well on any device. The digital service will offer early help information, advice and guidance to families with children aged 0-19 (and up to 25 years for people with a special education need or disability). It will signpost people to childcare providers, services and support across the county to meet their needs. The digital service needs to be easy for the team to manage and needs to support the local authority in meeting its statutory reporting requirements. Problem to Be Solved We want to deliver an improved information, advice and guidance offer to help families find the local services and support they need. Clear information, advice and guidance will assist people with every-day life, help overcome problems and challenges, build their self-resilience, increase independence and reduce reliance on service support. The contract with our current suppliers comes to an end in March 2020 and we want to redesign the service to improve the user experience. We want a responsive system that will allow us to have greater control over changes and improvements and to help us manage the information and content. The services are currently delivered through a single platform, but we are open to the possibility of having separate systems to meet the data management and reporting requirements, as well as the user facing website. Who Are the Users As a parent, I need to find Ofsted registered childcare settings, so that I can trust how they will care for my child As a parent, I need clear information about services for my family, so that I know what to do next As a young person, I need clear information, so that I can understand my situation As a professional, I need clear information, so that I can help children and families As a parent, I want to find something to do [today, tomorrow, next week], that meets our needs As a system admin, I need a flexible database, so that I can manage the service As a system admin, I need service providers to be able to update their own information, so that our data and information is accurate As a service user, I need to be able to asset my rights under GDPR, so that I have control of my personal data As a service manager, I need to report on any/all information in the system, so that I can meet my statutory reporting requirements As a service manager, I need to hold a register of disabled children, so that we meet our statutory duties Early Market Engagement We approached several suppliers as part of some informal market engagement. The suppliers were Big Blue Door, Oxford Computer Consultants and Servelec. They visited the council and gave product demo's. Separately the team attended an IT Suppliers Event put on by the National Association of Family Information Services. The team spoke with Servelec, FocusGov, Capita, Idox and Liquid Logic. Work Already Done The Family Support Service launched in September 2019 and a lot of work went into understanding the needs of the families, children and young people in the local area. Work is being undertaken to review, update and rationalise the content on the existing system. The Local Offer information has been co-produced with parents, carers, young people and professionals who will need to input to the new design. Work has been undertaken to review the Adults’ information advice and guidance website and there is learning from that project that can be reused. Existing Team Head of Digital Family Support Service Team Existing Supplier - Open Objects Current Phase Not started Work Location Aylesbury, Buckinghamshire Working Arrangments We would expect the supplier to be onsite for approximately 2 days per week, so that they can work collaboratively with the team. Security Clearance Additional T&Cs Skills & Experience Provide a multi-disciplinary design and development team Adopt user-centred and agile approaches consistent with the Government Digital Service Standards Understand how to meet the needs of a range of users, including those lacking digital skills Understanding of legal and data protection issues in using personal data Evidence of building accessible websites to WCAG 2.1 AA standard Evidence of sharing work freely and openly with the wider government digital community Evidence of working with Family Information Services, Children’s Services (including an understanding of the Ofsted feed requirements) and the Local Offer for special educational needs and disabilities Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria Approach, methodology and estimated timeframe Technical solution How the approach will meet user needs, including accessibility Identification of risks and dependencies and proposed approaches to manage them Team structure - with roles, responsibilities and previous experience Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Engage with a broad range of internal stakeholders Payment Approach Capped time and materials Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range up to £125,000 including hosting and support for the duration of the contract.