Microsoft Dynamics Specialist

Tender description

Who Speclialist Work With The NICE Communication team, Digital Services team and Enquiries Handling team What Specialists Work On Deliverables: 1. Define and deliver a continuous improvement roadmap 2. Work with stakeholders to identify initiatives, define requirements, prioritise, test and deliver outcomes 3. Provide first-line support for all CRM enquiries 4. Support Director of Communications by liaising with suppliers to facilitate achieving business outcomes 5. Provide training to all CRM users 6. Provide documentation on configuration, changes, security permissions etc 7. Identify opportunities for reducing administrative overheads 8. Review the existing licensing structure and identify opportunities for cost savings 9. Configuring MS Dynamics to create entities, forms, fields, processes, business rules, task flows, process flows, templates, dashboards and reporting Where the Work Takes Place National Institute for Health and Care Excellence (NICE) Level 1A, City Tower Piccadilly Plaza Manchester M1 4BT Early Market Engagement N/A Working Arrangements Based onsite in the Manchester office. Work Location National Institute for Health and Care Excellence (NICE) Level 1A, City Tower Piccadilly Plaza Manchester M1 4BT Security Clearance N/A Additional T&Cs Additional clause will be added to govern using the NICE servers and not allowing any data on personal laptops/equipment. Skills & Experience Experience of a range of techniques to elicit and analyse information from stakeholders to feed into requirements shaping Experience of configuring MS Dynamics to integrate with SharePoint Online and the Office 365 Suite Experience of mapping contact relationship management needs and translating into MS Dynamics configuration eg entities, forms, fields, processes, business rules, task flows, process flows, templates, dashboards and reporting Experience of training users in MS Dynamics including developing training materials Experience of providing first line support for MS Dynamics and liaising with 3rd party suppliers for resolution of user queries Experience of creating and administering user group accounts, security and access permissions for MS Dynamics Experience of creating clear documentation to support knowledge share and business continuity for the permanent team Awareness of GDPR in context of information governance of processing, storage and retention of personal data of both employees and external stakeholders Nice to Haves Experience of managing supplier relationships with 3rd parties Understanding of MS Dynamics licensing models Experience of balancing user needs with the art of the possible so that business teams optimize the benefits of using MS Dynamics No. of Specialists to Evaluate 6 Cultural Fit Criteria Ability to work with a range of internal stakeholders at all levels where the majority will not be technically expert Ability to work with stakeholders bringing consensus on requirements priorities where there are conflicting views Assessment Method Interview Presentation Evaluation Weighting Technical competence 45% Cultural fit 5% Price 50% Questions from Suppliers Budget range £400 excl. vat