Awarded contract

Collection agency services

Details

Value
GBP 14,000,000
Topic
Collection agency services
Published
7 October 2019

Tender description

Framework agreement to cover all debt collection agency placement collections. The DCAs will receive commission based on the amount of debt collected, with increased commission rates that are dependent on the stage and method of recovery action performed i.e. desktop and/or doorstep recovery. The DCA’s will receive commission based on the amount of debt collected with increased commissions the harder the debt is to work and the later in the debt collection process. The commission rates are either for desktop services or doorstep/field activity services for specific lots for each of the debt placements, including sub division by segregating debt by standard collect and court debt for the reason that each type has debts collected in different ways. The contracts will be heavily performance managed throughout the contract life to maximise the debt collection revenue. Lot 1: 1st and 2nd collect placements (live and vacated) Broken into the various debt segments detailed below: 1st Placement standard live debts <100 GBP; 1st Placement standard live debts >100 GBP; 1st Placement standard vacated debts <100 GBP; 1st Placement standard vacated debts >100 GBP; 2nd Placement standard live debts >100 GBP; 2nd Placement standard vacated debts <100 GBP; 2nd Placement standard vacated debts >100 GBP. Framework agreement to cover all debt collection agency placement collections. The DCA’s will receive commission based on the amount of debt collected with increased commissions the harder the debt is to work and the later in the debt collection process. The commission rates are either for desktop services or doorstep/field activity services for specific lots for each of the debt placements, including sub division by segregating debt by standard collect and court debt for the reason that each type has debts collected in different ways. Court accounts have a judgment against the debtor and therefore are harder to collect and require a different lettering strategy by the supplier. In addition, the contracts include extra services to enable us to manage customers with specific needs in terms of affordability and other services for a set fee. 3rd Placement live and vacated debts; 3rd Placement live debts; 3rd Placement vacated debts. Framework agreement to cover all debt collection agency placement collections. The DCA’s will receive commission based on the amount of debt collected with increased commissions the harder the debt is to work and the later in the debt collection process. The commission rates are either for desktop services or doorstep/field activity services for specific lots for each of the debt placements, including sub division by segregating debt by standard collect and court debt for the reason that each type has debts collected in different ways. Court accounts have a judgment against the debtor and therefore are harder to collect and require a different lettering strategy by the supplier. In addition, the contracts include extra services to enable us to manage customers with specific needs in terms of affordability and other services for a set fee. Lot 3: 1st and 2nd Placement Court Debts Broken into the various debt segments detailed below: Framework agreement to cover all debt collection agency placement collections. The DCA’s will receive commission based on the amount of debt collected with increased commissions the harder the debt is to work and the later in the debt collection process. The commission rates are either for desktop services or doorstep/field activity services for specific lots for each of the debt placements, including sub division by segregating debt by standard collect and court debt for the reason that each type has debts collected in different ways. Court accounts have a Judgment against the debtor and therefore are harder to collect and require a different lettering strategy by the supplier. In addition, the contracts include extra services to enable us to manage customers with specific needs in terms of affordability and other services for a set fee. Lot 4: 1st, 2nd and 3rd Placement Standard Trace and Collect Debts Broken into the various debt segments detailed below: Framework agreement to cover all debt collection agency placement collections. The DCA’s will receive commission based on the amount of debt collected with increased commissions the harder the debt is to work and the later in the Debt collection process. The commission rates are either for desktop services or doorstep/field activity services for specific lots for each of the Debt placements, including sub division by segregating debt by standard collect and court debt for the reason that each type has debts collected in different ways. Court accounts have a Judgment against the debtor and therefore are harder to collect and require a different lettering strategy by the supplier. In addition, the contracts include extra services to enable us to manage customers with specific needs in terms of affordability and other services for a set fee. Lot 5: 1st, 2nd and 3rd Placement Court Trace and Collect Debts Broken into the various debt segments detailed below: Framework agreement to cover all debt collection agency placement collections. The DCA’s will receive commission based on the amount of debt collected with increased commissions the harder the debt is to work and the later in the Debt collection process. The commission rates are either for desktop services or doorstep/field activity services for specific lots for each of the Debt placements, including sub division by segregating debt by standard collect and court debt for the reason that each type has debts collected in different ways. Court accounts have a Judgment against the debtor and therefore are harder to collect and require a different lettering strategy by the supplier. In addition, the contracts include extra services to enable us to manage customers with specific needs in terms of affordability and other services for a set fee.

Timeline

  1. Completed: Award date29 July 2019
  2. Completed: Award published7 October 2019
    Current notice

About the buyer

ANGLIAN WATER SERVICES LIMITED is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79940000 · Collection agency services

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