Expired contract

Software package and information systems

Details

Supplier(s)
Alemba Ltd
Value
GBP 251,000
Duration
3 years
Topic
Software package and information systems
Published
3 October 2019

Tender description

Portsmouth City Council, ‘the Authority’, has awarded a contract to deliver an IT service management system. Portsmouth City Council invited tenders from suitably qualified suppliers to deliver an IT service management system. The requirement indicated 2 options as set out below: 1) Cloud Hosted ITSM solution; 2) Authority Hosted ITSM solution. Only one option was awarded (the Cloud Hosted ITSM solution). The scope covered: — the provision and installation of all appropriate software and tools, — the configuration of software including implementation of predefined categorisation, service levels and other appropriate rules, — modules for Incident, request, problem, change, configuration and knowledge management based on the current ITIL framework, — integration options with active directory for user information, and Snow's SAM platform for asset information.

Timeline

  1. Completed: Award date28 July 2017
  2. Completed: Award published3 October 2019
    Current notice
  3. Completed: Contract expiry date12 July 2020

About the buyer

Portsmouth City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems

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