NLEDP 143 - DOS Sustainment Manager

Tender description

Who Speclialist Work With You will support the Policy, Compliance and Sustainment Workstream Lead. You will lead a small, mixed team of Civil Servants and Contractors. You will also work closely with colleague's in Operational Communications in Policing and Home Office DDaT Enterprise Services as key stakeholders of this work. What Specialists Work On You will establish a clear strategy for designing and standing up the Sustainment Business Services layer of the Police and Public Protection Technology support organisation. You will establish a Target Operating Model for the 'sustainment organisation', create a design for an ITiL aligned 'sustainment organisation'. You will outline scope and requirements for delivering the proposed TOM. You will lead planning for Sustainment. Lead on organisational design activities necessary to put in place the 'sustainment organisation' and will lead activity to put that organisation in place. Act as an interim service lead for any services not yet transitioned to operations. Where the Work Takes Place Croydon, Westminster, Travel to stakeholder sites will also be required. Early Market Engagement Working Arrangements On site full time Mon-Fri 9-5 - due to security requirements of programme and co-location with core stakeholders and suppliers. However there will be times when you may be required to work additional hours. Work Location Croydon, Westminster, Travel to stakeholder sites will also be required. Security Clearance SC Additional T&Cs Skills & Experience Operating Model Design - design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change ITIL and Service Management – defining SLAs Stakeholder Engagement - Strong communications, relationship building, negotiation and influencing skills; able to ensure that advice regarding the service specialism is acted upon. Service Design- planning, implementation, control and review and audit of service provision to meet customer requirements. Business Analysis- Methodical investigation, analysis, review and documentation of business functions and processes. Nice to Haves Public Sector Funding Models (or similar) Knowledge and Understanding of Law Enforcement Operating Models Knowledge and Understanding of the government digital agenda Organisational Design- design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change Service Acceptance No. of Specialists to Evaluate 5 Cultural Fit Criteria Demonstrate commitment to excellence and improvement (for example, through seeking actionable feedback, setting targets etc.) Transparent and collaborative when making decisions and recommendations Have a no-blame culture and encourage people to learn from their mistakes Demonstrate courage (for example, express controversial views, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range £950