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Tender description

The University is seeking to replace its current IT service management system with a commercial off the shelf product to better meet current and future needs. The tool is to be SaaS hosted, off premise/cloud based technology with data held in accordance with GDPR requirements. The University is seeking to replace its current IT service management system with a commercial off the shelf product to better meet current and future needs. The tool is to be SaaS hosted, off premise/cloud based technology with data held in accordance with GDPR requirements. Out of the box (OOTB) configuration is required except where specific requirements may require customisation. The University would look to run the implementation in 2 phases to meet our objectives for this project: Phase 1: to replace the University’s existing system within 3 months of project sign off and initiation; Phase 2: to provide operational improvements in the following 6 months. Whilst the tool will initially replace the existing ITSM system, it is the university's intention to extend its use to other areas of the University e.g. finance, facilities, HR. The tool must therefore have the capabilities to accommodate this.