DIT Consent Service

Tender description

Why the Work is Being Done The Department for International Trade (DIT) provides both digital and non-digital services to UK and international businesses. This requires us to store and process data about individuals and companies. Currently, we capture consent in various ways and for various purposes. We need to develop a new consent service to act as a central database of customer consent. A Beta service needs to be built for this, which will include integration with existing digital services - including our website, our internal customer relationship management system and our e-mail marketing software. This will enable the department to meet its regulatory obligations, whist also providing an essential component for improved cross-channel services. Problem to Be Solved There are multiple problems to be solved: - the department captures consent inconsistently - customers are asked for their consent repeatedly, in an inconsistent way - DIT staff do not always know where to look to find out what a customer has consented to - consent information stored in one system is unavailable for use in another Who Are the Users Individuals representing a company that is seeking support from the Department for International Trade need to know what the Department will do with their personal data and data about their company, and must be able to control this by giving or removing consent so that they know what future contact to expect, and that their data is being handled appropriately. Early Market Engagement Work Already Done The DIT Digital Team has developed partial solutions for capturing and managing consent within individual services, but has not consolidated this work. Early technical discussions have taken place among our technical architecture team, who have defined a preferred approach, though we would welcome suggestions for improving this. Any work that has already been done will be shared with suppliers and the shortlisting stage. Existing Team The successful supplier will work with a part-time DIT product manager and will have access to existing user research findings to deliver this outcome. Current Phase Not started Work Location Windsor House, 50 Victoria Street, London, SW1H 0TL Working Arrangments Team members provided should be co-located with the Department’s other digital delivery teams at Windsor House. Security Clearance All staff should have minimum BPSS level security clearance in place before work is started. Developers and any other roles requiring database access should have SC level security clearance before work is started. Additional T&Cs Skills & Experience Demonstrate experience and technical competence developing Python Django applications, using Postgres databases and developing user-facing forms using Node.js and React (5%) Demonstrate experience delivering new services and components which are integrated into existing digital services, particularly including API integrations (5%) Demonstrate experience in conducting and analysing user research, and writing advanced and prioritised user stories (5%) Demonstrate experience working on digital services to meet data protection or equivalent information regulations (5%) Nice to Haves Demonstrate experience in the planning and delivery of user-centred, agile projects, following the Government Service Standards and Technology Code of Practice (3%) Demonstrate experience delivering a similar project within the public sector (2%) No. of Suppliers to Evaluate 3 Proposal Criteria Describe how you envisage a central consent service will work, including technology stack and integration points (10%) Create a delivery plan for the project, including estimated time frames for the work and any risks and dependencies (10%) Describe your team set-up (including roles and experience) and how you would adapt the team to changing priorities (10%) Describe how you will ensure DIT staff are up-skilled and ready to take on operational control and support upon completion of the work (5%) Cultural Fit Criteria Demonstrate your ability to work with multiple teams on the same platform, sharing components, reviewing each others work and promoting a collaborative work environment (5%) Demonstrate your ability to deliver in an open, collaborate, agile way according to the principles outlined in the Government Service Design Manual (5%) Payment Approach Capped time and materials Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range dit anticipates that the alpha and beta phases should cost no more than £200k - £250k. sows may be have different charging mechanisms depending on the type of work that is being carried out (e.g. fixed price, capped t&m, etc.)