Programme, Project & Change Management for Global Connectivity, GC RESET and Exit from DFTS

Tender description

Summary of the work Exit from DFTS contract. GC services/ systems achieve acceptance into ‘Live’. Site migration projects delivered to T/C/P. Tech refresh/change projects delivered to T/C/P. Plans/schedules produced and validated. Strategic advice/communications provided to Programme Team and stakeholders. GC Reset Review Note submitted plus follow-on actions completed. Strategy/PID developed for GC re-procurement. Expected Contract Length 7 month Contract (01/01/2019-31/07/2019) with 2 Options to extend if applicable. Latest start date Tuesday 1 January 2019 Budget Range Up to but not exceeding £2.5M (ex VAT) over 7 months. Nominal £50K (LoL) for T&S not to exceed this figure. Why the Work is Being Done The GC Implementation programme is a 5-year contract whose aim is to replace the MOD’s existing Network capabilities on approximately 1036 Authority sites and introduce, or migrate to, GC services including Cyber access, Boundary Protection, Above SECRET. Site migration covers 5 areas: • UK WAN • Overseas WAN – Europe, US & Canada, Rest of the World, Cyprus • Point to Point Service • Above Secret • Gateways The programme also includes delivery of change and technical refresh projects, the closure and exit from the DFTS contract and will also provide strategic advice and communications to stakeholders. Problem to Be Solved Exit from DFTS contract is completed to align with the GC migration schedule. GC services and systems are assured, accredited, compliant with relevant standards and aligned with other ISS services, processes and functions to enable acceptance into ‘Live’. Site migration projects are delivered, ensuring all dependencies are managed effectively to T/C/P. Tech refresh and change projects are undertaken to meet T/C/P. Plans and schedules are produced and validated. Strategic advice and communications provided to the programme team and stakeholders. The GC Reset Review Note is submitted and follow-on negotiations and activities are completed. Strategy and PID developed for GC re-procurement. Who Are the Users For site migrations, users are located across the Defence Estate, worldwide and also on various contractor and PFI sites. For service changes and introduction, Cyber and Boundary Protection Service, the users representatives are predominantly located in MOD Corsham and include the Joint Cyber Unit. Change Management will be delivered to Defence users across the estate. For Above Secret, users are located on a small number of key sites. (Detail to be shared later). For Tech refresh, users are located across the estate. Work Already Done GC programme is migrating sites and services to a Fujitsu MOD Core Network: • 725 of 947 UK sites have migrated fully • 2 overseas sites have migrated • No Point-to-point Services have been migrated to date • 8 services have transitioned to the new provider including encryption, Miscellaneous Connectivity Service, LAN and WAN • Migration of Boundary Protection Services (BPS) has commenced and must dock with changes to the Cyber Access Service • The Above Secret service has transitioned and migration has started • A contract placed with the DFTS supplier will manage the migration activities and service closures Existing Team The existing core team comprise a mix of Civil Servants, Military and Contractors totalling 82 people: • The Civil Servants resource consists of Programme Lead, Project and Change management, commercial and financial skill sets • Military resource is providing Requirements Management • The current Contractor resources provide Programme, Project and Change Management as well as Technical Support and Assurance of designs • There is also specialist support provided through several different areas within ISS not included in the core team count such as Security Assurance Current Phase Live Skills & Experience • Defence. Experience working with Defence customers/understanding how ICT integrates with military operational posture. Experience of ISS programmes, processes, systems or services. Familiarity with MOD’s Fixed Estate supporting ICT in UK/Overseas. • Project Support. Delivering PMO function to public sector ICT projects/programmes. Providing strategic advice to stakeholders. Experience of PPM methodologies e.g. APMP. Experience of Stakeholder Management, Project Initiation and Requirements analysis. • Technical. Familiarity with full spectrum of MOD’s Fixed Telecommunications Capabilities including DNS & IP, Cyber, Point to Point. Familiarity with Gateways. Familiarity with key ICT documentation including test and release. • Specialist Knowledge. Familiarity with Government Network contract/ architecture. Experience of Approvals, MGBC, RN and IN processes through to IAC submissions. Introduction of Services into live. Experience of Network Systems procurements. Nice to Haves • Knowledge of operating within a multi-supplier delivery model. • Application experience of: EPM/MS Project, Microsoft Office applications, ARM • Familiarity with Global Connectivity Programme or processes. Work Location MoD Corsham Westwells Road Corsham Wiltshire SN13 9NR Working Arrangments The bidder will be expected to deploy most resources at MOD Corsham to be available during core business hours, Monday through Friday. Occasional remote working will be acceptable by exception. Resources will be expected to engage fully with the extant MOD team, Fujitsu and ISS stakeholders and will participate in team meetings and governance. Access to fixed MOD systems will be provided and several MODNet laptops will be made available. Travel within UK may be required, dependent on tasking but these will be limited and T&S provision is not to exceed £50K pa. Security Clearance SC clearance must be in place prior to contract commencing and be maintained for duration of contract due to sensitive nature of work. DV required for individuals delivering the Above Secret outcomes. No BPSS or Disclosure Scotland. The Authority will NOT sponsor Clearance. Individuals should be single UK nationality only. Additional T&Cs Post Evaluation of Short Listed Supplier must request Security Aspects Letter. No Personal Laptops. Adhere to Authority working process as advised, access will be provided to successful supplier. Proposal Evaluation will be based on MEAT. Remote working not appropriate except occasionally by exception and prior agreement. No. of Suppliers to Evaluate 3 Proposal Criteria • 10%Defence:Provide experience of familiarity when working with Defence customers. Understanding how ICT integrates with military operations. ICT programmes, processes, systems or services. MOD’s Fixed Estate supporting UK/Overseas ICT. • 15%Project Support:Provide experience/ evidence of delivering the Project Management Office function to public sector ICT projects/programmes. Supporting Project Communications activities, Stakeholder Management, Requirements analysis and Project Initiation and Governance. • Project Support continued:Provide example(s) of supporting change projects, and projects delivering Above Secret ICT solutions; as well as their familiarity with Above Secret systems, customers and ways of working. • Project Support continued:Provide an example of using Programme and Project Management methodologies, such as APMP. • 20%Technical & Design Reviews:Familiarity with full spectrum of MOD’s Fixed Telecommunications Capabilities including DNS & IP, Cyber, Point to Point Service, Gateways, key ICT documentation including test and release . • 10%Service Introduction and Change:Demonstrate transitioning from one Gateway service to another. Demonstrate meeting the challenges of handing over migrated services into live service support and exit from existing services. • 15%Site Migrations:Demonstrate supporting the migration of sites from one supplier network to a new provider, including Point to Point Services, Overseas migration and the management of complex site migrations. • 10%Specialist Knowledge:Familiarity with Government Network contract or architecture; Experience of Approvals, MGBC, RN and IN processes through to IAC submissions. • 15%Provision of Procurement, strategic and technical advice:Demonstrate supporting Network System procurements. Demonstrate how technical advice was given to support Technical solutions and exit from the DFTS contract. • Provision of Procurement continued:Demonstrate providing strategic advice, operating at a senior level, and working collaboratively with MOD. • 5%Engagement Governance & Reporting:Demonstrate how to manage governance & reporting with the team. Cultural Fit Criteria • 5% of the overall assessment of the proposal will be based on cultural criteria. • 40% able to operate at a senior level and work transparently and collaboratively with MoD and contractor Teams. • 40% have a no-blame culture and encourage people to learn from their mistakes, supporting Knowledge transfer. • 20% the ability to work in a diverse team and embrace a ‘one team’ ethos. Payment Approach Fixed price Evaluation Weighting Technical competence 55% Cultural fit 5% Price 40% Questions from Suppliers 1. Re: the refresh projects and the GC Implementation Programme please confirm the technologies employed today and level of clearance required for engagement:Cisco Technology; UK Wan SC; Overseas Wan SC; Point to point SC/DV; Above Secret DVJuniper NetworksFoundryUbiquitiCato NetworksFortiGatepfSenseZone AlarmAdd or delete as appropriate Confirm clearances as follows:UK WAN SCOverseas WAN SCPPS SC/DVAbove Secret DVMajor Technologies:• CISCO – LAN/WAN, SSL Break out and AnyConnect• Juniper – LAN/WAN • ForcePoint – Gateways• Endace – Network Monitoring and Sensors• Tactical Flex – Cyber toolsThere may be some requirement across the Defence Estate but these are not seen as being the focus of the requirement:• Foundry• FortiGate• pfSense• Zone Alarm• Cato networks• Ubiquiti 2. Is this Programme inside or outside of IR35? Outside IR35; the intermediaries legislation doesn't apply to this requirement. 3. Will any international travel be required over and above the UK travel specified in the RFP to support this programme of work? No overseas travel is required. Overseas travel is not permitted under this framework. 4. Does an existing portfolio/programme governance structure exist today? [Yes/No]If yes, please provide where possible the structure and roles & responsibilities of each steering committee, etc. Yes.A Director (1*) led Service Operations Board (SOB) meets monthly and reports into ISS Governance. Beneath that is a monthly Implementation Board supported by various Working Groups. 5. Please confirm the DFTS Contract Exit Date? [DD/MM/YY] 31st July 2019 6. Please confirm the total number of sites in scope for Gateways Gateways are hosted on 2 supplier sites. 7. Please confirm the total number of sites in scope for Above Secret? This cannot be answered at OFFICIAL. 8. Please confirm the total number of sites in scope for Overseas Wan? – Europe, US & Canada, Rest of the World, Cyprus 81 overseas sites remain to be migrated. 9. Please confirm the following:UK WAN – 947 sites (725/76% completed to date) = 22 remaining [Yes/No] 222 sites in total remain to be migrated. 10. Please provide the Fujitsu contract start date? [DD/MM/YY] The Fujitsu contract start date was 14/09/2015. 11. 1. Given that this is filling an active role within a live and on-going Programme – What were the issues that led to the cessation and reset of the programme?2. "Strategy and PID developed for GC re-procurement." This statement would seem to infer that existing orders have been released, is re-procurement related to an existing supplier within the GC and for a product established with the architecture and design of all migrations to the GC to date? Please elaborate. 1. Delays to Fujitsu delivery and challenges in delivering MOD dependencies.2. The Global Connectivity (GC) contract currently ends in September 2020 but maybe extended; work therefore needs to commence on initial re-procurement activities. 12. Q. PART 1:Please define or where an explanation is supplied, confirm the meaning of the following:1. Above Secret ( is this a subsection or class of user and/or environment ) 1. Boundry Protection2. Cyber Access2. DV – Developed Vetting3. IAC4. MEAT – Most Economically Advantageous Tender 1. PFI – Private Funding Initiative2. T/C/P A. PART 1 1. Above Secret refers to the classification of systems or information that are considered higher than SECRET.2. Boundary protection refers to the service that provides a gateway between the MOD Network and the Internet.3. Cyber Access refers to the Service that provides Cyber defence capabilities for the MOD Network.4. Developed Vetting is an enhanced level of security vetting for MOD personnel, contractors and others.5. Investment Approvals Committee is the senior group that approved major investment decisions for the MOD. 13. Q. PART 2Please define or where an explanation is supplied, confirm the meaning of the following:1. Above Secret ( is this a subsection or class of user and/or environment ) 1. Boundry Protection2. Cyber Access2. DV – Developed Vetting3. IAC4. MEAT – Most Economically Advantageous Tender 1. PFI – Private Funding Initiative2. T/C/P A. PART 26. Most Economically Advantageous Tender is the tender that provides best value for money for MOD7. Private Funding / Finance Initiative – a programme that invests private money in a system (normally infrastructure) and then provides that system as a service for a regular payment.8. Time / Cost / Performance provide the ‘Golden Triangle’ of Project Management and capture the key elements of project tradeables. 14. How many existing technology refresh projects have dependencies on GC Implementation programme of work?Service migrations to Cloud technology [Yes/No]Please provide total IaaS projects or specify if not applicablePlease provide total PaaS projects or specify if not applicablePlease provide total SaaS project or specify if not applicable There are circa. 40 GC Change Projects being managed at any one time. A GC Technology Refresh Programme is currently being initiated which will comprise multiple Tech Refresh Projects, mainly relating to LAN hardware. All of these projects may have some interdependencies with the GC Implementation Programme of work. The level of detail asked for, such as number of sites or ports/total users has not yet been established. 15. How many existing technology refresh projects have dependencies on GC Implementation programme of work?Desktop upgrades [Yes/No]Please provide number of ports/total users across the above sites or specify if not applicablePlease provide number of desktop/productivity applications or specify if not applicable There are circa. 40 GC Change Projects being managed at any one time. A GC Technology Refresh Programme is currently being initiated which will comprise multiple Tech Refresh Projects, mainly relating to LAN hardware. All of these projects may have some interdependencies with the GC Implementation Programme of work. The level of detail asked for, such as number of sites or ports/total users has not yet been established. 16. How many existing technology refresh projects have dependencies on GC Implementation programme of work?Telephony upgrades [Yes/No]Please provide number of sites or specify if not applicablePlease provide number of ports/total users across the above sites or specify if not applicable There are circa. 40 GC Change Projects being managed at any one time. A GC Technology Refresh Programme is currently being initiated which will comprise multiple Tech Refresh Projects, mainly relating to LAN hardware. All of these projects may have some interdependencies with the GC Implementation Programme of work. The level of detail asked for, such as number of sites or ports/total users has not yet been established. 17. How many existing technology refresh projects have dependencies on GC Implementation programme of work?LAN Infrastructure upgrades [Yes/No]Please provide number of sites or specify if not applicablePlease provide number of ports/total users across the above sites or specify if not applicable There are circa. 40 GC Change Projects being managed at any one time. A GC Technology Refresh Programme is currently being initiated which will comprise multiple Tech Refresh Projects, mainly relating to LAN hardware. All of these projects may have some interdependencies with the GC Implementation Programme of work. The level of detail asked for, such as number of sites or ports/total users has not yet been established. 18. What is the current planned completion/milestone dates for the following:UK Wan [DD/MM/YY]Overseas Wan [DD/MM/YY]Point to Point Serivce [DD/MM/YY]Above Secret [DD/MM/YY]Gateway Implementations [DD/MM/YY] This contract will run until Jul 19 although some migrations will continue past this date. 19. What is the main driver behind the 7-month contract duration specified and do the existing sponsors and stakeholders think this is achievable? This contract will be a 7 month contract duration to align with the DFTS contract end date, July 2019. 20. Please confirm the total number of sites in cope for Point to Point Service.Does this Service consist of fixed line point to point communications to specific sites [Yes/No]? Please provide a brief description of the service. The number of Point to Point site to be migrated is - 220Yes, some are fixed line point to point but this is a Network provided end to end service.Brief description of the services is – A Network providing Point to Point connection between sites currently provided by BT.