User researcher required urgently for UK-wide trial.

Tender description

Who Speclialist Work With You will report to, and work closely with, a Senior Policy Designer at Policy Lab. You may also work with other members of the Policy Lab research & design team. What Specialists Work On You will carry out research on 3 prototypes being tested in 8 sites. You will use observation, interviews and group discussions/retrospectives to understand how they are being used, their successes/failures, and what they show about the experiences of those accessing the service. You will write a report after each visit, and make recommendations for improvements. You may be required to conduct remote research (e.g. phone calls/Hangouts). You will be required to come to Westminster at the beginning and at milestones. Site visits will mostly be conducted alongside a Senior Policy Designer. You may be required to undertake some visits alone. Where the Work Takes Place Policy Lab is based in London, and initial meetings would be at our office in Westminster. The project involves visiting 8 sites across England, Scotland and Wales, and most of your time will be spent at these sites. The sites are all Job Centres. You will sometimes be required to catch early or late trains outside of normal working hours. Early Market Engagement Working Arrangements You will work to a Senior Policy Designer. They will accompany you on most, if not all, visits, but you may be required to undertake some of the later visits alone or with another member of the team. There will be 7 day-long site visits (+ travel), in addition to the other activities outlined. Work Location Policy Lab is based in London, and initial meetings would be at our office in Westminster. The project involves visiting 8 sites across England, Scotland and Wales, and most of your time will be spent at these sites. The sites are all Job Centres. You will sometimes be required to catch early or late trains outside of normal working hours. Security Clearance Additional T&Cs The successful candidate will be expected to sign a NDA. Skills & Experience Have experience conducting research with vulnerable groups Have experience conducting 1-1 and group interviews with users Have the ability to understand, infer and/or ask questions about the participant's wider experiences, being able to consider them more broadly than just as a 'user' of a specific prototype Be committed to conducting research confidentiality and with ethical integrity. Be a good note-taker, and have the ability to synthesis notes into research reports and recommendations Nice to Haves Have experience conducting observational research Have experience evaluating prototypes, or working on a trial Have experience conducting research/testing across multiple sites No. of Specialists to Evaluate 3 Cultural Fit Criteria Be able to work both independently and collaboratively Be able to take direction, and also to contribute new ideas and approaches Assessment Method Evaluation Weighting Technical competence 44% Cultural fit 5% Price 51% Questions from Suppliers Budget range