Software package and information systems

Tender description

Places for People are seeking to appoint a sole supplier of software license services that can deliver both customer relationship management and job scheduling licenses. The successful vendor will be able to meet the requirements laid out in the functional and non-functional requirements which accompany this tender. Places for People are currently undertaking a business transformation project entitled project synergy, which was commissioned to review all our property management business processes and applications with the intention to propose a simplified operating landscape to be supported by an enabling integrated property management solution. Places for People has a number of distinct property management companies, covering all tenures and providing property management and landlord services within the Group. Each of these businesses have their own identity, business processes, operating models and property management applications. Project synergy’s objectives are: — to enhance the customer, staff and client experience, — to increase the operational efficiency of each property management company, and ultimately the Group, — to support our growth agenda and ambition to be the market leader. For the first phase of project synergy, Places for People conducted an OJEU compliant competitive dialogue procedure to do a deep dive into the software market to determine the best technical solutions to meet the needs of the group. From this first phase we have identified Civica and their CX platform as the basis for our requirements in terms of a housing management and service charges systems. The Group has also concluded the procurement of a middleware provider called Dell Boomi, to facilitate the integration between all the selected software products. This second phase of procurement is seeking to appoint a software license provider for customer relations management and job scheduling. For this contract Places for People are seeking to appoint a sole supplier of software license services that can deliver both CRM and job scheduling licenses and the successful vendor will be able to meet our requirements laid out in the functional and non-functional requirements. We will then select a design and implementation partner to work collaboratively with Places for People and with Civica to build a solution that delivers the objectives of the project. Documents related to the previous procurement can be found here in the link below, but are for context and information only https://www.dropbox.com/sh/tyx5il170y3q9h6/AABB5-VBRW7-Gj7VmP1-UJpna?dl=0