HMCTS Crime Programme Test Services

Tender description

Why the Work is Being Done To provide a flexible-team of c.18 experienced testers(including TPL)to: • Oversee/ensure the quality of testing. • Ensure features delivered and maintained to a high-level of quality/standards • Develop/deliver effective test plan & associated metrics • Provide appropriate test-reports as required. • Maintain manual &automated test-suites including functional & non-functional scenarios Problem to Be Solved The CJSCP Programme is designed to develop efficient, proportionate and accessible digital services to enable access to justice via appropriate modern channels. The Common Platform, which is a micro-services based architecture based on the JEE framework, provides service to CJS at all stages of the criminal justice process. To support this development an effective test function is required to develop and deliver an effective cross programme service (including test strategy, plan and associate monitoring / reporting metrics), enabling the programme to go live with confidence. Who Are the Users 1) As a prosecutor, understand case evidence to ascertain likelihood of a successful prosecution. 2) As a defence practitioner, understand the evidence of a case to best advise my client. 3) As a HMCTS admin, manage the delivery of justice services so the process is delivered efficiently. 4) As a member of the judiciary, access all relevant information so that I can make a judgement 5) As a prosecuting agency, submit evidence to provide HMCTS with relevant information. Early Market Engagement No Work Already Done The Crime Programme is established and has been running for a number of years. We have multiple services already live on the platform including a citizen facing service in the form of online plea as well as a pre-charge capability for CPS and an initial case working function which enables single justice procedure cases to be handled within magistrates and crown court. The focus over the next few months is to deliver the full court capability which will enable the decommissioning of all current legacy systems that support the criminal justice service of today. Existing Team The current test team is led by a Test Practice Lead (TPL) with test resources embedded in existing digital delivery teams. Each team comprises of a delivery manager, a technical lead, a business analyst, user research/designer and frontend/backend developers. It is expected that the successful provider will provide a high level of delivery confidence through robust test execution, automation and output visibility and reporting against KPI’s, all executed through best practice capabilities across the function and supported by a comprehensive strategy and test plans by existing and future increments / features. Current Phase Beta Work Location Primarily Southern House, Wellesley Grove, Croydon CR0 1XN. (Although some visits to other locations may be required.) Working Arrangments The team will be required to work onsite at the base location working a five(5)day week. The Service is being delivered against the GDS Service Manual using a Scaled Agile Framework (SAFe). SoWs will be issued to define the development outcomes of each project phase and typically span three to six-months.For any work performed at a location different to that of the Base-location and London(outside of the M25),all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MOJ travel and subsistence policy.All expenses will require prior approval from HMCTS before being reimbursed. Security Clearance All supplier resources must Baseline Personnel Security Check (BPSS) clearance which must be dated within three months of the start date. See https://www.gov.uk/government/publications/government-baseline-personnel-security-standard for further guidance. The role of test practice lead will require SC security clearance Additional T&Cs The initial Statement-of-Work(SOW) will be Time&Materials but the Buyer reserves the right,in the contract,to use alternative payment mechanisms such as Fixed-Price or Capped-T&M for future SOWs. Suppliers shall provide transparency to the Buyer on the rates paid to resources & any third-parties in the supply-chain on request.Expenses shall be submitted in line with the MOJ Standard T&Spolicy and agreed in advance of expenditure. Liability-Insurance:minimum level of cover £5,000,000; Professional-Indemnity:minimum level of cover £1,000,000 Suppliers must be able to provide resources within a 2-week notice period with the necessary skills to minimise impact on delivery. Skills & Experience Test Practice Lead (TPL) and Testers to have demonstrable experience of coding automated checks in Java or JavaScript to a high standard, following typical design patterns and good practices. TPL&Testers have demonstrable experience of producing and maintaining automated checks using RESTassured & Protractor, JMeter and Gatling (Performance) & OWASP ZAProxy (Security). TPL&Testers have demonstrable experience of collaborating with developers across the programme to push automated checks down the Automation Pyramid. TPL&Testers have demonstrable experience of operating within an Agile development methodology, specifically demonstrating experience of being able to work within any agile team and completing all testing-activities within sprint boundaries. TPL&Testers have demonstrable experience of providing advice&guidance to teams on what,where&how to test features.Evidence should specifically include advice issues occurring using Event debugging tools,Dead Letter Queues,Monitoring,Alerting&aggregated logs in MicrosoftOMS TPL&Testers have demonstrable experience of XP Practices – including Continuous Integration&infrastructure code tools(Jenkins and Ansible on Azure)including debugging issues, monitoring, alerting, log aggregation and Test-Driven Development (TDD), Test Design Improvement. TPL&Testers have demonstrable experience of conducting non-functional testing and operational acceptance testing. TPL&Testers have demonstrable experience of producing regular test reports on the state of the Application TPL&Testers have demonstrable experience of being able to perform a Root Cause Analysis of Live features and identify potential bottlenecks in the application by reviewing application logs TPL to have demonstrable experience of working on large scale programmes/project delivery/software development environment using complex integrated applications architectures including Java based microservice architecture. TPL to have demonstrable experience of creating and implementing a Programme Test Strategies and test approaches to be adopted within the development teams. TPL to have demonstrable experience of owning an operational acceptance testing approach, driving it through to completion and ensuring buy-in from all teams. TPL to have demonstrable experience of being able to quickly analyse issues and suggest fixes with defined verification steps TPL to have demonstrable experience of strong Client Facing skills, excellent written and verbal communication skills with the ability to communicate with technical and non-technical backgrounds and an ability to-understand-their-key-business-drivers Nice to Haves Please describe your experience using the Digital by Default standard Please describe your experience of testing CQRS and/or asynchronous systems Please describe your experience using a SaaS offering for cross browser testing No. of Suppliers to Evaluate 5 Proposal Criteria Explain your overall Testing Approach,Delivery Methodology&key-artefacts to enable digital-teams&deliver capability within an agile-environment,how these complement Crime Programme’s requirement&how you’ll apply lessons-learnt from similar projects in the past to this programme(6%). Explain how you’ll implement the first SOW;including how you’ll manage the transition-period(knowledge transfer,onboarding resources&maintaining velocity)to ensure you deliver the outputs in the first SOW&cite any risks you have identified(5%). Explain how your TPL will work with your Testers,other Practice-Leads,delivery-teams&senior-stakeholders to develop&deliver a Test_Strategy&Plan with associated-metrics to ensure a high-quality-testing-service is achieved across program.Include a successful previous-engagemnt of your-proposed TPL_6% Explain your non-functional testing approach,what kind of technical-checklist you put in place and what impact this had on easily signing off non-functional requirements on-schedule.Including delivering a test strategy&associated reporting&monitoring metrics(6%). Describe how you will measure and manage quality,speed of delivery teams and individuals for continuous improvement throughout the contract including how you would meet the supplier targets for SOW001(6%). Propose your approach for enabling digital teams, delivering capability and ensuring that knowledge transfer is conducted during handover of project outputs to the HMCTS BAU live/maintenance teams(6%). Provide CVs_of_named-individuals in proposed-team(junior-to-senior)to meet initial-requirements showing_experience working in agile,multi-vendor teams&confirm the minimum-experience required for each role.Provide the same information if proposing an alternative,more flexible resourcing-approach(5%) Provide three referenceable client focussed case studies where your company has provided the desired service capability; identify the proposed team member(s) from Q7 that were part of the delivery team(6%). Explain how for contract-duration you will: • Retain key resources • Sustain pricing whilst retaining suitably experienced testers within changing-market conditions. • Maintain expected team velocity(6%) Explain how you’ll flex your service-offering to meet HMCTS’ rapid demand/technology change&still provide high quality,appropriately-skilled testers in-line with the 2-week notice-period&what internal-tests/processing you’ll undertake to ensure developers match our requirements(5%) Cultural Fit Criteria Please describe your approach for working with multi-vendor teams across multiple projects at different locations(2%) Please explain how you will ensure collaboration at all levels of the project and programme delivery between users, team members, and management(2%) Please explain how you would maintain a no-blame culture(2%) Explain how you will maximise the value added by co-locating with the other disciplines during the initial launch set up, mobilisation / transition period.(2%) Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 57% Cultural fit 8% Price 35% Questions from Suppliers Budget range the target day rate range for testers is between £675 - £750 per day, and under £990 for the test practice lead. pricing will be evaluated out of 35% and pricing submission documents will be issued to suppliers who pass round 1. suppliers will be evaluated as per dos criteria. the initial statement-of-work and roadmap is available upon request. it is recommended that interested parties request this document.