Computer network services

Tender description

Devon County Council’s existing LAN maintenance support contract expires on 30.9.2019. The existing contract covers the hardware and software support for the Avaya VSP9000 units at County Hall, Exeter and the lifetime warranty of the remaining Avaya edge switches throughout the estate. The edge switch deployment consists mainly of ERS 4800’s, with around half a dozen ERS4500’s and a dozen 3500’s. In January 2019, we had a requirement for shared office space with our NHS partners, which meant running one infrastructure for both organisations. DCC’s solution was to deploy an Extreme X-Series switch solution, alongside their NAC and NMC servers. These will be covered in the new contract and will come into force, once that contract expires (January 2020). DCC require access to extreme’s firmware and software for all of our extreme equipment, including the older Avaya product ranges in use. We would like email notifications when new releases are available and a brief explanation of what the release covers, be that software bug fixes or enhanced features. DCC also require a formal contract for the purchasing of any new extreme hardware. For the avoidance of doubt, when we refer to Extreme throughout this document, it also includes any of the formally named Avaya products. The initial contract term of three (3) years with an option to extend the contract for a further 1 x two (2) years and 2 x one (1) years extensions to a maximum of seven (7) years, at the sole discretion of DCC.