CCT 784 - Technical, Project and Service Mgt Support to Interoperability Gateways programme

Tender description

Why the Work is Being Done To support the delivery of the gateways’ current and future interoperability capability requirements. Problem to Be Solved The Programme Team are under-resourced and require a partner to provide Technical, Project and Service Management resources to enable the continued development and delivery of the interoperability services, and the service management of all gateways for migration into Service Operations. There are several projects within this overall programme which are at different stages of the lifecycle and they have varying degrees of support dependent on their current status. The projects also support an assurance function with a prime contractor. Who Are the Users The gateways provide classified interoperability services between the UK MOD and a number of national and international partners. It is planned for the number of gateways to incrementally increase. The partner will be required to provide strategic interoperability guidance and liaison with JFC Cap, technical, project and service management support in conjunction with project stakeholders for the full project lifecycle of these new capabilities. The team will continue to develop and implement the interoperability services (such as Email, Chat, Browse, SharePoint, secure Voice and VTC) as required, ensuring project, programme and portfolio milestones are achieved. Early Market Engagement Work Already Done Incumbent contractor managing existing gateways and the delivery of live services. Approval has been secured for new and future requirements. Existing Team The current support is provided by mixed teams of crown servants and contractors. Current Phase Live Work Location MOD Corsham, Westwells Road, Corsham, SN13 9NR Working Arrangments The team would primarily be based at Corsham, however, there would be requirements for visits to other sites in the UK and with occasional Overseas travel. Full time, standard working days (Monday - Friday). (T&S up to £200,000 ex VAT for the duration of the contract) Security Clearance SC and DV The Authority WILL NOT sponsor SC or DV Clearance, it must be in place and remain valid for the duration of the contract. All workers must be UK Nationals (i.e. no dual nationality status). SC clearance required as a minimum, DV clearance required for certain technical roles. Additional T&Cs • Suppliers must use MOD's CP&F electronic payment system. If not already signed up to it they must be prepared to do so. • Travel and Subsistence will be paid in accordance with MOD policy (i.e. Contractor's staff will be treated as CS for T&S purposes). • T&S will be paid based on receipted actuals and in compliance with MOD Policy, no other expenses are permitted • Successful bidder will work to the Authority or Authority’s nominated representative. • Further contractual conditions will apply and will be confirmed at a later stage of the process. Skills & Experience 1. Experience of assuring contracted Service Desks processes, the investigation and liaison with third parties to help in the resolution of escalated user issues. 5% 2. Experience of delivering ICT projects /programmes Communications, Stakeholder Management strategies and Strategic Advice. 15% 3. Strong and demonstrable knowledge of interoperability gateways, and user applications such as Email, Chat, Browse, SharePoint, secure Voice and VTC. 10% 4. Experience of providing technical assurance of the tasks carried out by the prime contractor ensuring that the solutions are aligned with the programme’s technical strategy. 5% 5. Experience of working on complex digital transformation programmes with many dependencies and integrations with backend and legacy applications. 10% 6. Experience of putting together a multidisciplinary team to deliver projects. 15% 7. Experience working with Defence customers, understanding how ICT integrates with military operational posture whilst delivering ICT programmes, processes, systems/services. 15% 8. Experience of providing roles and scalable team structures to meet customer deliverables and as defined in the statement of requirements. 10% Nice to Haves 1. Experience in the delivery of classified interoperability services with international partners.5% Ability to deliver resources immediately on contract award. 10% No. of Suppliers to Evaluate 3 Proposal Criteria 1. Demonstrates approach and methodology to delivering against the Statement of Requirement. Clearly articulates the task breakdown, processes, timelines and resources involved in delivering each task. 20% 2. An effective scalable resource plan, identifying individuals with the necessary skills and experience and details individual responsibilities and team structure. 20% 3. Supporting CVs- These shouldn't be included in the page/word limit for the main proposal but are limited to a maximum of 500 words and 1 page per person. 10% 4. Identify risks, assumptions, issues and dependencies and how they will be managed. 15% 5. Demonstrates how they will provide effective assurance function with the prime contractor to manage delivery of their outputs. 20% 6. Progress Reporting. Includes approach to ongoing task progress and reporting structure for formal progress reports. 15% Cultural Fit Criteria 1. Work as a team with our organisation, other suppliers and all relevant stakeholders 20% 2. Have a no-blame culture and encourage people to learn from their mistakes 20% 3. Take responsibility for defined work outputs and be accountable. Share knowledge and experience with other team members and all relevant stakeholders 20% Can work with clients with low technical expertise 20% 5. Able to operate at a senior level and work transparently and collaboratively with different stakeholders 20% Payment Approach Fixed price Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range £5.92m (incl t&s) for the two year contract, 6-month extension option if exercised will have an additional budget, however this is not yet approved and is subject to financial approvals