Bailiff services

Tender description

The contracting authority TfL seeks to award a contract for the recovery of non-UK debt.TfL operates and enforces a number of Road user charing (RUC) and Traffic enforcement (TE) schemes throughout Greater London. These contribute to the realisation of the Mayor's Transport Strategy (https://www.london.gov.uk/sites/default/files/mayors-transport-strategy-2018.pdf). This contract will primarily support debt recovery arising from RUC and TE schemes (worldwide) compromising of: congestion charging, TE, Low emission zone (LEZ), Ultra low emission zone (ULEZ), ULEX expansion from October 2021 and potentially direct vision standard (subject to consultation). Refer to procurement documents for a further description of the services. TfL may require the supplier to provide the following additional services:translation services to other areas of TfL, collection of outstanding debt owed to other areas of TfL. Additional services shall be provided on and subject to the terms and conditions of the contract. 1) TfL is seeking to appoint up to two (2) suppliers to manage and recover outstanding debt accumulated worldwide and to deter future evasion of payments within the existing or future RUC or TE schemes; 2) Each appointed supplier shall develop and maintain relationships with foreign Vehicle licensing authorities (VLAs) for the purpose of identifying and locating the registered keeper details for non-UK registered vehicles. This shall include, but not be limited to: — recover outstanding penalty charge debt incurred by vehicles registered outside of the UK by issuing translated versions of the statutory enforcement notices (Penalty charge notice (PCN) and charge certificate) and providing necessary payment channels, alongside information about how to make a representation against the issuing of the PCN, — develop and implement plans to establish relationships with other non-UK vehicle authorities to facilitate access to vehicle registration and keeper details, — have processes for effective and early resolution of customer enquiries and complaints, — translation services e.g. for representations, — be able to process representations and appeals from customers, — provide a range of easy to use payment facilities for customers to make payments, — participation in any technology trials, — the provision to electronically retain registered keeper details, emission standards and data associated with individuals and groups who evade TfL's RUC and TE schemes, and — the provision to retain registered keeper details, emissions standards and data associated for the emission standards and the ability to register non-UK vehicles to demonstrate compliance with relevant scheme. Technical: — each appointed supplier shall operate and maintain technical systems which include an interface messaging system to communicate with the CSP (Core service provider) as set out in the contract, — provision of an enforcement IT System, — provision of a telephone contact centre, — provision of database of non-UK vehicle registration and registered keeper details including relevant interfaces with VLAs, — provision of a ULEZ and LEZ registration service enabling registered keepers to register for LEZ/ULEZ in their own language, — participation in the trial of new technology, enforcement methods or processes to improve the performance of the services, — each appointed supplier shall have infrastructure security to ensure that all IT networks comply with TfL Cyber Security policies. Reporting: Each appointed supplier shall provide TfL with reports that monitor performance and other key measures such as: — performance indicator report, — incident reporting, — complaint reporting, — financial reporting, — website reporting, and — ad hoc reports at TfL's request. The estimated total value of the contract is 100 000 000 GBP as indicated in Items II.1.5) and II.2.6). The value is a forecast of all future remittances over the total ten (10) year period of the contract (if TfL extends the contract beyond the initial term of 5 years) and consists of: (a) estimated debt recovery value (remittance to be paid to TfL) = 70 000 000 GBP; and (b) estimate enforcement agency fee = 30 000 000 GBP. The selection questionnaire (SQ), including the date to return the completed SQ, can be found at the link in item (I.3) to this contract notice. 5) Operational pricing: TfL shall be entitled to review the operational charges once during each year of the contract at any strategic review meeting, during which TfL reserves the right to negotiate a reduction in any part of the operational charges with the supplier, as detailed in Schedule 9 of the contract. 6) Additional services — TfL may require the supplier to provide: translation services to other areas of TfL, collection of outstanding debt owed to other areas of TfL. Any additional services shall be provided on and subject to the terms and conditions of the contract.