Industry specific software package

Tender description

The University is seeking a replacement EPOS solution that will operate in all of the University’s catering and bar outlets, including (where required) those of its contract catering partners and the Student Union. Please refer to II.2.4) for more detail regarding the requirement. Note the full tender requirements and specification will be provided in the ITT. The below is intended to provide you with an overview of the tender requirements. The University is seeking a replacement EPOS solution that will operate in all of the University’s catering and bar outlets, including (where required) those of its contract catering partners and the Student Union. The scope of the tender will likely comprise of the below, subject to confirmation internally of requirements: University Park and Jubilee Campuses, including outlets at Queens Medical Centre. Future scope could include other University locations. Hardware: — replacement of around 80 till terminals (this includes mobile till terminals for use at pop up bars/other mobile use) across the University Campuses, — provision of replacement receipt printers, — kitchen display screens/printers, — barcode scanners for tills, — integration with UoN Payment Card Readers, — self-serve till units, likely in small volume. Software: — ability to introduce loyalty schemes across the University and at individual outlets, — the ability to support a weekly ‘prepaid balance’ for students, under the existing meal card scheme that the university offers, — core back office software for supporting administration and reporting around the solution, — the ability to support self serve retail, — ability to integrate with payment terminals at UoN, — ability to manage pre-ordering, — ability to integrate with other stock management/catering administration solutions available on the market, — stock management, — supplier ordering systems, — integration with existing University systems: —— unit 4 Business World (formerly Agresso) for financial management, —— security card and accommodation systems, —— identity management systems for authentication purposes, —— university mobile app, —— conferencing system. Services: — warranty and support of physical items and software, — implementation support for hardware and software, including development of any necessary integrations, — implementation support for design and rollout of new loyalty schemes. The University is currently reviewing its accommodation and catering strategies and both areas are likely to impact on the way payments are taken in the future. Therefore what we require now is likely to be different to what we want in 1 or 2 years time. It is also understood that there are rapid changes in EPOS technology and the University is concerned that once it has purchased a new epos system the tills for example could be quickly out of date. The University are also looking for innovative ways for customers to pay whether it be self serve or mobile epos apps, etc. Data collection is also important so we can personalise the customer experience and make the shopping experience more flexible. Taking into consideration the above, the University may be looking for costed options that may include out right purchase, leasing options with flexibility in numbers (increase/decrease in equipment numbers).