HealthTech Connect website maintenance and ongoing development copy

Tender description

Why the Work is Being Done Maintain and develop existing system (www.healthtechconnect.org.uk) which: • improves identification/tracking of health technologies (devices, diagnostics, digital) in the UK. • streamlines processes, provides access to required intelligence to inform decision making • encourages early engagement of industry with UK health and social care system • improves planning for introduction and adoption of technologies that offer the most benefit and meet priorities for UK health and social care system; reducing investment in products that do not meet priorities or offer evidenced economic or patient care benefits • reduces duplication and inconsistency in horizon-scanning decision-making by UK health and social care staff Problem to Be Solved UK health and social care system does not have an effective mechanism to identify health technologies with potential economic and patient care benefits. Ongoing aims are: 1. Reduce duplication and inconsistency in decision-making by UK health and social care staff 2. Reduce money invested by the health and social care system and companies in technologies that do not meet system priorities or offer evidenced economic or patient care benefits 3. Reduce development of new technologies of limited value Suppliers must be able to maintain the existing website and continue to deliver improvements to it (e.g. bug fixes, new features, code-updates). Who Are the Users As a health technology innovator/company I need to use HealthTech Connect to input details about my technology onto HealthTech Connect, so that I can access relevant information, support and feedback from Data Accessors to support the development and adoption of my technology. As a Data Accessor I need to use HealthTech Connect to access information inputted by innovators/companies, log notes and make decisions, so that I can avoid manual approaches to tracking the development of technologies with benefits to the health and care system so I can better plan and prioritise for their adoption. Early Market Engagement None Work Already Done HealthTech Connect has been developed jointly with, and is supported by stakeholders: NHS England, NHS Wales, NHS Scotland, Industry (represented by the ABHI, AXREM and BIVDA), National Institute for Health and Care Excellence, National Institute of Health Research Innovation Observatory, National Institue for Health Research, Department of Health and Social Care, Department for International Trade, Office for Life Sciences, Academic Health Science Networks, NHS Supply Chain, There is an active user group with representation of all users that identfy and discuss issues, solutions, and prioritise future developments. The website has been fully operational since April 2019. Existing Team There is a small HealthTech Connect team that is responsible for management of the system. The team is based at NICE and draws on the NICE Digital WebOps team who provide hosting and access to access logs and live data, and for any issues related to the hosting. Current Phase Live Work Location Manchester Working Arrangments The working arrangements will vary depending on the situation. Business as Usual: Monthly telephone or video-conference reviews. Annual face-to-face visits at the NICE Manchester office or suppliers offices, including at contract start-up. During system fixes: Email, phone, video-conference discussions as required though to resolution. During development phases: Email, phone, video-conference conversation as required, face to face at suppliers office as required. Security Clearance None Additional T&Cs In addition to the standard contract each individual working on the project will be required to sign a NICE confidentiality agreement and declare any conflicts of interests. Skills & Experience Experience with Umbraco Experience of delivering and maintaining software to high level of quality through TDD, automated testing (unit/integration/acceptance); maintaining good level of automated test code coverage. Knowledge of software development best practices •Experience of designing, implementing and testing to meet WCAG 2.1 AA •Experience of undertaking robust user research and complex user journey mapping to deliver a product that achieves desired outcomes and meets user needs •Experience of working with commercially sensitive data, demonstrating understanding of data security, confidentiality and integrity •Experience in using robust metrics, analytics, search data and user feedback; experience with Google Tag Manager and Google Analytics for usage tracking •Demonstrable experience of prototyping, testing and iterating with users and stakeholders •Experience with C#, MVC, Razor, SQL, IIS, Nunit/xUnit and a Visual Studio development environment (system must be compatible with NICE core technical stack and with NICE's hosted environment on AWS) •Expertise in front-end, UI web development (semantic HTML5/CSS3 and CSS pre-processors); modern front end javascript (including ES6), libraries like jQuery, frameworks like Angular, React; Front-end build tools like Grunt, Gulp •Experience of successful development of back-end technologies, databases, developing APIs, meeting data standards, and experience of GitHub and deployment tools such as TeamCity and Octopus Deploy •Experience developing scalable, load-balanced web applications: Experience conducting load tests, performance profiling and optimizing performance bottlenecks •Experience in building responsive web applications suitable for a variety of devices and screen sizes and designing for touch devices; Ability to build for IE8+, Chrome, Safari and Firefox. Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution Approach and methodology Value for money Experience and skills Cultural Fit Criteria Be transparent and open about service issues Be dedicated to continuous improvement Use data driven decision making when identifying improvements Payment Approach Capped time and materials Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 45% Cultural fit 5% Price 50% Questions from Suppliers Budget range guaranteed £26,000 per year for maintenance services. additional budget for development may be available. the estimate of the development work is not known at this time.