World wide web (www) site design services

Tender description

DCC has an ambitious plan to transform the way in which customers interact with DCC which will deliver a substantial reduction in operating costs. Focusing on key themes such as digitalisation, automation, web service, insight and vulnerability supported by a drive to enhance employee skills and engagement, DCC has a clear vision and an understanding of capabilities needed to support and deliver the change. DCC is looking to: — develop a digital platform across all processes, allowing customers to manage their accounts directly, — reduce human error and inefficient processes through automation and robotic technologies, — increase the use of data to develop timely insight that can be integrated with DCC's core systems, — improve quality of customer data DCC holds in the core systems, — maintain ongoing support for low income and vulnerable customers. DCC is seeking to award a contract up to 6 years with a single service provider for the provision of web development, design and support services. The scope is as follows: — the production release of new web developments to include support services, knowledge transfer and any appropriate deployment warranty period, — DCC’s business and technical requirements for a new website design and development project, — the provision of minor enhancements amendments, — support of Sitecore in the Microsoft Azure Cloud, — the transition from the current support arrangements. DCC requires the service provider to have: — Sitecore Partner status, — ISO 27001 certification, — sitecore web support experience in the Microsoft Azure Cloud, — test/development sitecore environment for all levels of enhancements, — developments operating to OWASP industry standards.