Short Message Service (SMS) services

Tender description

This is to alert interested parties that HM Revenue and Customs (HMRC) is considering procurement options to meet its needs for the provision of SMS and Voice Calling as part of a multi-factor authentication process. HMRC send out access codes to their customers via SMS or Voice to either landlines or mobiles, anywhere in the world. HMRC has a requirement for the provision of SMS and voice calls service as part of a multi factor authentication process. Currently approximately 80 000 000 SMS a year and 2 000 000 voice calls are issued per annum. The current scope for the SMS and voice calling service is limited to the following: — to send a 6 digit access code (that expires after 15 minutes) to a customer, — the code can be sent to a landline or mobile via SMS or Voice, — the user could be in the UK or abroad (anywhere in the world), — the code is sent using a short code associated with HMRC, — to provide a helpdesk function to investigate issues customers have with receiving the access code, — to provide development/changes at nil cost. Any other mechanism/method to send multi-factor authentication access code i.e. social media/messaging apps are out of scope for this procurement.