Office machinery, equipment and supplies except computers, printers and furniture

Tender description

This early market engagement questionnaire is issued by Transport for London (TfL) to obtain market feedback on the procurement of maintenance services for cash management machines. In 2015 TfL purchased new equipment which was installed at (London Underground) LU Stations. Please would you respond by completing this online questionnaire: https://forms.office.com/Pages/ResponsePage.aspx?id=v2W9H-9d6k6mkqCJwlU0a2_WLMeR6htEpDLg1095B45UNkVSU0NVRkE5NVI5TlJCNkNaTkRUNVExRS4u By 3.9.2019 (11.00 a.m. British Summer Time). This early market engagement questionnaire is issued by Transport for London (TfL) to obtain market feedback on the procurement of maintenance services for cash management machines. In 2015 TfL purchased new equipment which was installed at (London Underground) LU Stations. These machines: — count cash, — dispense cash, — retain cash, — record and reconcile cash, — report remotely transactions and machine status. There are now over 270 of these machines located at LU stations. These machines were manufactured by ScanCoin (now known as SuzoHapp). In any future contract, the supplier will be responsible for maintaining the equipment so that it performs in accordance with all design and operating parameters. The maintenance of the cash management equipment will be required on a fully inclusive basis including related no fault found, 3rd party damage, operator error or misuse. The supplier shall be responsible for all requirements, including but not limited to the supply of all labour (including related no fault found visits), overheads, consumables, and materials. The supplier will need to hold adequate stock to meet reactive services needs (and any fault reduction and preventative maintenance initiatives). There will also be a requirement to replace these machines from time to time. There will be some Transfer to Undertakings (Protection of Employment) (TUPE) required at the start of the contract. There will also be a requirement to replace these machines from time to time.